OPERATIONS
E.A.R.N
CONVERSION PLAYBOOK
COMMISSIONS
NEWER DEVICES
100
I AM A DOCUMENT THAT SUMMARIZES THE ACCOUNT CHANGES MADE WHEN AN UPGRADE OR ACTIVATION IS PERFORMED. ANY SPECIAL MGR DISCOUNTS/CAM CREDIT ACKNOWLEDGEMENTS NEED TO BE WRITTEN AS WELL. ONCE COMPLETED, I NEED TO BE ATTACHED TO THE BACK OF THE PAPERWORK.
What is an ONBOARDING DOCUMENT? ITS ON THE BACKSIDE OF THE RFG.
100
THIS STEP IS CONSIDERED THE FINAL STEP OF THE EARN PROCESS.
What is the NEXT/ONBOARDING step?
100
THIS SALES BEHAVIOR IS AN EFFECTIVE STRATEGY TO USE WHEN FACING CUSTOMERS WHO DONT ALWAYS AGREE WITH YOUR INITIAL RECOMMENDATIONS; USE PERSONAL STORIES AND BENEFIT STATEMENTS.
What is the "3 No" sales behavior? (Remember, you are more than order takers, you need to ask several times, several ways)
100
THIS MBB DATA PKG IS NOT COMMISSIONABLE AT THIS TIME.
WHAT IS THE 300 MB PROMO DATA PKG FOR TABLETS?
100
THIS iPHONE MODEL COMES WITH A TOUCH ID FINGERPRINT SENSOR AND HAS AN A7 CHIP.
What is the Apple iPhone 5s?
200
I AM A DOCUMENT THAT IS TO BE USED AS A SECONDARY RECOURSE WHEN A CUSTOMER IS HESITATING TO ADD 2.5GB+ DATA. THIS DOCUMENT NEEDS TO BE READ CAREFULLY IN FRONT OF THE CUSTOMER AND TO BE SIGNED BY THE CUSTOMER, RSA AND MGR DURING THE SALE.
What is the DATA DECLINE DOCUMENT?
200
THIS E.A.R.N STEP IS VITAL TO ESTABLISH WHY THE CUSTOMER IS HERE AND WHAT THEY WANT
What is the ASK step?
200
FOR EXISTING CUSTOMERS-CONDUCT A 30 SECOND QUICKVIEW ACCOUNT AUDIT: LOOK AT CREDIT CLASS ELIGIBILITY TO ADD THIS HIGH REVENUE OPTION. (hint-not upgrade)
What is an Add-a-Line?
200
THIS NOVEMBER SPIFF IS WORTH $10 PER ACTIVATION, IF YOU DO 5 OR MORE.
HOW MUCH IS THE COMMISSION SPIFF IF AN RSA SELLS 5 OR MORE 2GB MBB ACTIVATIONS?
200
THIS NEWER SAMSUNG PHONE HAS A QUADCORE PROCESSOR AND IS CURRENTLY $0 DOWN FOR WELL QUALIFIED CUSTOMERS.
What is the SAMSUNG LIGHT?
300
WHEN A REP TAKES CASH FROM A CUSTOMER, THESE TYPE OF BILLS NEED TO BE PUT IN THE LOCKBOX IMMEDIATELY
Where do twenties-if more than (3), fifties and one hundred dollar bills
300
A CLOSING METHOD, WHICH CAN BE VERY EFFECTIVE TO MAKE THE CUSTOMER ACCEPT THE OFFER.
What is Assumptive close?
300
A CUSTOMER COMES IN TO MAKE AN EPIN PAYMENT. CONVERSION PLAYBOOK #8. THIS WILL COUNT AS A BOX.
What is a M4G Conversion? #8 incremental Monthly 4G Sales.
300
A SALES REP JUST SOLD A PRIME RATE PLAN ACTIVATION W/ A BOX. HE/SHE HAS EARNED THIS MULTIPLIER AMOUNT X MRC.
What is 4.5 X MRC?
300
THIS PHONE COMES WITH A 4" 800 X 480 RESOLUTION SCREEN; THIS WINDOWS PHONE HAS A 5MP REAR CAMERA AND A 720P HD VID RECORDER.
What is the Nokia Lumia 521?
400
TO PROTECT CUSTOMER'S INFORMATION, IT IS EVERYONE'S RESPONSIBILITY NOT TO LEAVE CUSTOMER INFORMATION LAYING AROUND, UNATTENDED. PROTECTING CUSTOMER'S INFORMATION IS THIS POLICY.
What is CPNI
400
AN EFFECTIVE SALES BEHAVIOR TO COMBINE RATE PLANS OR EQUIPMENT TO EARN MORE REVENUE
What is bundle selling?
400
THIS IMPORTANT "START SMART" PROACTIVE ACTIVITY CAN UNCOVER REVENUE AND STORE VISIT OPPORTUNITIES. IT IS CONVERSION PLAYBOOK #15.
What is Daily transaction Audit report & DSR Report Mining? Employees who work morning shifts should print up DTAR from various days and investigate loss opportunities. This is playbook #15.
400
AN RSA PERFORMS A 2+ LINE ACTIVATION HE/SHE WILL RECEIVE COMMISSION. IF HE/SHE PERFORMS ONLY ONE ACTIVATION FOR THIS CUSTOMER, THERE IS NO COMMISSION PAYOUT.
WHAT IS SELLING A SCNC ACTIVATION? (Remember: 1 box= no commission, 2+ boxes = commission. If only one line, suggest M4G instead)
400
I AM AN LG DEVICE AND CONTAIN 4GB OF INTERNAL MEMORY.
WHAT IS THE LG F6 OR F6?
500
WIRELESSVISION PUBLISHES THIS DOCUMENT ON A WEEKLY BASIS TO ALL EMPLOYEES. EMPLOYEES NEED TO LOG INTO THIS SITE WEEKLY. IT IS PUBLISHED ON TUESDAYS.
What is the WV Connect?
500
PERFORMING THIS PROCESS EARLY DURING A NEW ACTIVATION SALES PRESENTATION CAN PREQUALIFY THE CUSTOMER AND RIGHT FIT THEM BETTER
What is running an application?
500
RUN AN APPLICATION EARLY IN THE SALES PROCESS
WHAT MUST AN RSA DO EARLY IN THE SALES PROCESS TO FIND OUT HOW MUCH A PHONE WOULD COST UPFRONT AND THEIR EIP PMTS? This is playbook #4
500
100% GOAL ACHIEVEMENT OF THIS METRIC EQUALS $5/BOX
WHAT IS 100% PREPAID GOAL ACHIEVEMENT?
500
THIS DEVICE, IN STAMINA MODE, WILL AUTOMATICALLY SHUT DOWN BATTERY-DRAINING APPS WHEN THE SCREEN IS OFF. IT HAS GORILLA GLASS AND IS A POPULAR PHONE FOR FISHERMEN OR BOATERS.
What is the Sony Xperia? Remember to ask your customer lifestyle questions early. If find out that they rarely use a phone and live, work and play in the desert, you may not want to promote this phone.
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