STITCH ORDER
What are the three touchpoints you complete in Round 1 of stitching?
Call, Text, Email.
What do reps need to pull up to export their list?
RPD
What does consistent STITCHing help prevent?
Students slipping through the cracks.
What portal do you direct students to for completing Orientation?
Puma Den.
If the student answers, what are two things that need to be included in your stitch note?
Exactly what happened on the call, your action plan, scheduled call back, follow up communication (text recapping phone call)
In Round 2, which touchpoints do you complete?
Call and Text (if necessary).
What are important things to track using your RPD?
Submission rate, LCT, FA notes, # of days enrolled.
What system should every touchpoint be documented in?
iDash
When confirming LCT, what two details must you include?
Date/time of LCT and note they need internet access for 20 minutes.
Which round can be Call‑only?
Round 3 (if necessary).
When instructing a student to complete FAFSA on their own, what key info must be included?
UMA school code (035493) and Student Finance number (888‑212‑5421)
What two elements must always be included when setting a callback (CB) in your STITCH note?
The exact callback time and the purpose of the callback.
Exporting your list along with detailed notes supports what team need?
Clear and efficient handoffs.