Missing
This is the only field you should need to complete on the Licensing tab of the Transamerica e-app
What is the agent phone number?
This field displays on the Americo app as required, if the insured has lived at their residence for less than 6 years
What is "Prior Zip code"?
True/False: Once the customer information is verified on the Americo e-app the agent can change the customer information (name, address, etc)
What is False: Verifying the customer's information on the Americo app locks the customer information. To make changes you will need to submit a new app.
This section of Aetna's application is the "Knock-out" medical questions to let the agent know the customer does not apply right away
What is Section A?
True/False: When a customer's information is not verified on the Proposed Primary Insured tab of the Transamerica E-App the agent receives a red error banner
This is the next step after adding the customer address to the Proposed Primary Insured tab on the Transamerica E-App
What is "Retrieve Customer Information"?
Carrier applications will kick back an error when this type of information is entered into the email and phone number fields
What is "agent's information submitted. submit customer info"?
This Opt-In feature should be added to each application we submit
What is the Automatic Premium Loan (APL) feature?
This carrier asks the customer "Is the Owner employed by any cannabis related business?"
What is Transamerica
True/False: Americo allows you to continue moving through the application with error and then come back and correct the errors before submit
What is False: Americo will not allow you to progress until all errors are cleared
True/False: When completing Americo's health and personal questions you only have to select the conditions that apply to you
What is False: If no conditions apply, then the agent must select "none of these apply" to progress through the app?
This field is skipped the most often on an application when a manager is watching
What is the Birth State/Territory?
This carrier does not collect beneficiary or payment information until after the signature has been received on the application
Who is Americo?
Which carrier(s) only allow you to choose 2 primary beneficiaries (max)
Who is Transamerica and Corebridge?
This carrier's app throws an error that you can bypass when you enter your producer information for an application and the contracting is NIGO
Who is Corebridge?
True/False: Beneficiary designations between primary and contingent beneficiaries must total 100%
What is False: All Primary Beneficiary designations must total 100% and all Contingent Beneficiary designations must total 100%. The two are not mixed - Primary Beneficiary(ies) get the benefit OR if they are dead, the Contingent Beneficiary(ies) get the benefit
The Aetna application requires a non-forfeiture option be selected before moving on (______ is the option we submit automatically)
The "Backdate to save age?" question on the application does what to the policy and premium?
What is "changes the policy effective date to be the customer's last birthday to decrease the modal premium due, but all back-premium from the client's birthday to today is due"?
Americo's application asks if the Insured has lived at their current address for less than ______
What is 6 years?
The home address cannot be this, for mailing and verification purposes
What is a PO Box?
What do we do if we are missing the beneficiary address and it is required on the app?
What is Ask the customer for the missing info and ask to use their address, if they cannot find the beneficiary's address?
Scenario: Customer wants 3 beneficiaries split equally - how do we handle this, based on carrier
Carriers that allow 2 beneficiaries - explain the app limits and then help them make a choice on who will be arbitrator
Carriers that allow 3+ beneficiaries - Beneficiary split must equal 100%, which does not divide by 3 equally, need a new split (33/33/34, 50/20/30, etc.)
This carrier only collects beneficiary name, relationship and split
Who is Corebridge?
Changing the Effective Date of a policy also changes the _____
What do we do if the carrier states the customer has exiting insurance with them, but the customer insists they do not?
What is we change the app to a different carrier and give the customer the declining carrier's number to contact for the issue AT THE END OF THE CALL.