Meet the People
Who is are current General Manager and new owner of THRIVE?
Michael Dombrowski
What is the HFE Vision?
(Why we exist)
We bring families closer together.
What is a Public Ambassador for Stone Mountain park?
Each of us represent Stone Mountain Park on or off property.
Who do you call for major emergencies?
SMP Police, Fire &Rescue
770-413-5333
What is your Role at SMP?
To be an important and valued member of the Stone Mountain Park family.
Who is our Assistant Manger of Stone mountain Park?
Mike Nolin
What is the HFE Mission?
(What we do)
We create memories worth repeating.
What does ADA stand for?
Americans with Disabilities Act. Reasonable accommodations will be made for employees and guests.
What is your purpose at SMP?
To be a memory Maker for our guests?
Who is our Health Advocate Nurse?
Nurse Cheryl
Name the 4 values of HFE?
1. We greatly exceed guests' expectations.
2, We serve others.
3. We create emotional connections.
4. We constantly improve.
What procedures should you take with Social Media?
(Page 20)
Exercise sound judgement and common sense
What does GUEST stand for?
Greet
Understand
Exceed Expectations
Serve & Suggest
Treat
What does HFE stand for
Herschend Family Entertainment Corporation
What are the attendance policies
Call your department
If you are unable to reach your MOD or team member to answer a question about the park, who can you call?
SMP Operations
770-498-5696
What does FAIL stand for?
Focus
Attitude
I do not know
Linked into Electronics
Who is Andrew Young and what message does he convey?
1. Former mayor of Atlanta
2. Former Congressman
3. Former Ambassador to the United Nations
4. Embracing and learning from our past history
What are grooming and appearance standards?
Stone Mountain Park expects you to take pride in your appearance and maintain a professional appearance that contributes to the guests' experience.
If you have a non-emergency situation, what number do you call?
770-498-5675
What does LAST stand for when you are dealing with an angry guest?
Listen
Apologize
Solve
Thank