Residuals after account-to-account transfers
Transfers In
Transfers Out
Making Good Choices Decision Tree/Brochure
Internal Transfers Scenarios
100

 Does the system automatically process residuals for transfers entered via the transfer process tool?

What is Yes, when the "Full & close account" option is used in TaSC or Banking & Asset Movement Center.

100

 What differentiates a partial transfer from a total transfer?

What is 

With a total transfer, the client is moving 100% of the assets and (typically) closing the delivering 

account. With a partial transfer, the client is only transferring a portion of the assets into Edward 

Jones

100

 branch associate is transferring mutual funds from Edward Jones to American Funds. What are 

some probing questions you might ask of the branch to clarify what they want to do? 

What is What's the account number at Edward Jones? What's the registration 

at Edward Jones? What's the registration at the fund company? Who will be the broker/dealer at 

the fund company?

100

Which fee-based platform automatically rebalances when it drifts too far from the client's model targets?

What is Advisory Solutions Fund Model account and or  Advisory Solutions Unified Managed Account (UMA) 

100

Larry wants to transfer 1,000 shares of AMZN stock from his single account into a custodial account for 

his younger cousin to help him with college expenses

What is Partial Transfer, Non retirement, Gifting

200

What differentiates a partial transfer from a total transfer?

What is For Transfers (Full Transfer and Close) showing "Approved, Account Closing in process": the system 

processes the residual within 3 business days. No further action is required. If it has been 10 

business days since the original transfer was completed, the client support team member may 

complete the Residual Movement Request Form Message.

200

 The fee for transferring a regular account from a mutual fund company is typically ___________ 

than the fee for transferring a regular account from a brokerage firm

What is  Lower



200

 A branch associate is transferring their client's Traditional IRA at Edward Jones to their Traditional 

IRA at another firm. What are some probing questions you might ask of the branch to clarify what 

they want to do?

What is  

Probing questions include: What's the account number at Edward Jones? What is the registration 

at Edward Jones? What's the name of the receiving firm? What assets are being transferred? Has 

the other firm submitted their transfer paperwork yet?

200

What investment choices does a client have within an Advisory Solutions Fund model?

What is A select mix of mutual funds and/or exchange-traded funds (ETFs). 

200

Annette wants to transfer 500 shares, worth just under $14,000 of MAT into her friend's account, so 

that she can invest in a specialty shop. 

What is Partial, non retirement and gifting

300

 What is the process for partial and full transfers to a retirement account under $50,000?

What is 

Residuals do not move automatically; you need to enter a new transfer. However, if a balance is 

'stuck' in the account, the client support team member may complete the Residual Movement 

Request Form Message.

300

Chuck Hanaway is transferring his entire Wells Fargo account into Edward Jones, using his full name 

Charles Morris Hanaway. What document does he need to complete as part of the transaction?



What is One and the Same Letter

300

 A client has asked that their account be transferred to another brokerage firm 2 weeks ago. The 

paperwork has been submitted by the receiving firm. The BOA at the branch office now wants to 

look up the status of the transfer. What command can the BOA use to view the status of the transfer 

out? 

What is VTO,<account number> or TaSC Dashboard

300

True or false: Guided Solutions accounts are client driven

What is True

300

Jenny married Harry and wants to transfer all the funds in her single account into a joint account with 

Harry. 

What is full, non retirement

400

t has been over 10 business days since the original transfer was completed?

What is Submit the Residual Movement Request Form Message.

400

 Several of a client's mutual funds are not firm-name eligible and the client has agreed to liquidate 

these funds. The assets are coming from a joint account held by Capital One Investing. Where do 

you need to look to determine if there any special instructions for processing this liquidation?

What is 

Check the Statement Guide for the delivering firm and the Liquidation Details & Additional 

information for the delivering firm type—in SharePoint, search How to Liquidate Assets Held at 

Another Firm – Transfers (WEB042129)


400

 A client is transferring their single account at Edward Jones to a single account at a trust company.

The receiving firm is initiating the transfer. To what address should the receiving firm send the 

paperwork, if they are not a member of the ACAT transfer system? Hint: In SharePoint, search How 

to Transfer Out of Edward Jones (WEB042517) to determine the appropriate information

What is Edward Jones Attention: Customer Account Transfer, 12555 Manchester Rd., Des Peres, MO 63131

400

Sheila and Paul Rowney want to open a joint account and make the final decisions on all trades. They only have $2,500 to invest currently. They want the ability to have stocks, bonds, certificate of deposits (CDs), mutual funds, exchange-traded funds (ETFs), unit investment trusts (UITs), and annuities in their account. They also prefer to pay a commission when they place trades. What program would be appropriate for them?

What is Select brokerage account 

400

Fred wants to donate 3,000 HAS shares from his Edward Jones single account to the Association for 

Mathematicians. This is his way of investing in future engineers

What is Partial, Charitable Donation

500

 When the transfer has been approved, how long does it take until the assets show in the new 

account?

What is They appear the same day.

500

. Callie's client is transferring assets from a custodial account at a mutual fund company to a single 

account at Edward Jones. Because of the unlike registrations, Callie needs your help determining 

whether a Letter of Authorization (LOA) for unlike registrations is required. What guidance do you 

provide?

What is 

Per Notes, Exceptions and Guidelines—in SharePoint, search Supporting Documents Required to 

Process Transfers into Firm Name (WEB042092)— BAM inquires if a transfer in has unlike 

registrations and includes an LOA section on the Transfer In Form that prints when indicated. A 

separate LOA is not required. See also WEB054085

500

 Due to a divorce, a client is transferring part of their joint account at Edward Jones to a single 

account at Putnam Mutual Funds for their now ex-spouse. The Edward Jones Branch is initiating the 

transfer. What form should the client sign? Hint: In SharePoint, search Transferring Assets Due to 

Divorce Guided Navigation (WEB5142997) to determine the appropriate information

What is Branch initiates the transfer via the Transfer to an Outside Firm (Non-IRA only) (pdf). This 

document must be signed by both Joint owners of the Edward Jones account and does not require 

a copy of the divorce decree to be included. 

500

Kelly and Mack Johnson have $35,000 to invest right now. They prefer to pay an ongoing fee for trades in the account and want to be involved in the investment decisions. They want the ability to hold stocks, mutual funds, and ETFs, along with individual bonds and CDs in their account. What program would be appropriate for them?

What is a Guided Solutions Flex account   

500

Peter wants to transfer funds from his single account to make a payment on his margin loan.

What is Partial, non retirement and Margin loans

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