Vocabulary
Name 3 liquid measures for milk sold at your store:
a pint, a quart, a half-gallon, a gallon, 2 quarts or 32 ounces
Question to use during initial contact with a customer who appears to have a question.
“How can I help you today?”
Fix the pronoun errors: John's new shoes didn't fit her well. Them were too big for he.
John's new shoes didn't fit him well. They were too big for him.
The laundry detergent is ____ Aisle 11.
The laundry detergent is in Aisle 11.
Give 2 examples of polite email closings.
Sincerely, Thank you, Best regards, Regards, other acceptable answers.
3 types of cheese
swiss cheese, cheddar cheese, mozzarella cheese, american, others also acceptable
Statement for any situation that might have caused inconvenience for a customer.
"I apologize for the inconvenience."
Future tense: Complete the sentence with "will" or "be going to"
Amy: I'm about to fall asleep. I need to wake up!
Barbara: I (get) ________ you a cup of coffee. That will wake you up.
2. A: I'm about to fall asleep. I need to wake up!
B: I'll get you a cup of coffee. That will wake you up.
Fill in the preposition:
Amy: Why are you late?
Brian: I got ___ the wrong bus.
Amy: Why are you late?
Brian: I got on the wrong bus.
You should start your email body with a sentence that states the purpose of the email. What does "purpose" mean?
The reason for writing the email.
Name 5 types of deli meat
roast beef, corned beef, pastrami, salami, smoked turkey, ham, others acceptable
Use this statement to help calm customers when they are frustrated or upset. This phrase shows empathy and concern.
"I understand how you feel."
Complete the sentences with simple past or past continuous.
Amy: What (you, do) ______ when the accident (occur) _______?
Bob: I (try) ________ to change a light bulb that had burnt out.
A: What were you doing when the accident occurred?
B: I was trying to change a light bulb that had burnt out.
Fill in the prepositions: My car keys were _____ the table, but I couldn't see them because they were _____a magazine.
My car keys were on the table, but I couldn't see them because they were under a magazine.
What happens when you CC recipients of your email?
Everyone gets a copy of the email and they can see the emails of everyone else who received the email.
Name 6 types of fish (not shellfish)
trout, catfish, salmon, swordfish, halibut, tuna, cod
Question to use after helping the customer to ask they have any more issues or concerns.
“Is there anything else I can assist/help you with?”
Future: Complete the sentences with "will" or "be + going to"
Frank: Are you taking a Spanish class at the community college?
Tom: Yeah, I (travel) _____ to Guatemala next spring.
Frank: I (visit) _______ my brother in Paris next year. Maybe I should take a French class.
Tom: I have a course catalog in the other room. I (go) ______ get it. We can check if they're offering a French course.
Frank: Are you taking a Spanish class at the community college?
Tom: Yeah, I'm going to travel to Guatemala next spring.
Frank: I'm going to visit my brother in Paris next year. Maybe I should take a French class.
Tom: I have a course catalog in the other room. I'll go get it. We can check if they're offering a French course.
Complete the conditional sentence: If you (buy) ______ 2 bags of rice, you (get) _____ 1 free.
If you buy 2 bags of rice, you'll get 1 free.
Give 2 examples of email pleasantries.
I hope you're doing well. I hope you're having a good day, other acceptable answers
Name these items and their packages. Example: a bottle of water, a carton of eggs
https://docs.google.com/document/d/1nB2Uz6iezMyAl7VxwOqAq3uSRbdpA2qBVVmpGwCbjSg/edit?usp=sharing
a container of cottage cheese, a box if cereal, a bag of flour, a package of cookies, a six-pack of soda/pop, a loaf of bread, a roll of paper towels, a tube of toothpaste
Question to use when the customer needs help, but you need some time to check your resources for the information, such as a price list, co-worker, or supervisor's advice.
“Can you give me a moment to check on that?”
What is the simple past for these verbs:
1. cut, 2. break, 3. give, 4. hurt, 5. buy, 6. bring, 7. understand, 8. spill, 9. choose, 10. forget
1. cut, 2. broke, 3. gave, 4. hurt, 5. bought, 6. brought, 7. understood, 8. spilled/spilt (British), 9. chose, 10. forgot
Complete the conditional sentence: I can (work) _____ this Saturday if you (not, have) ______ enough cashiers.
I can work this Saturday if you don't have enough cashiers.
Give 1 example of a closing sentence.
Please let me know if you need more information; Thank you for your assistance; We appreciate your business; other acceptable answers