Credit
Who are our credit grantors?
Shellie, Jill and John
What materials do we send to Trung Do's?
Gold, Silver and Platinum
When do we special order an alternative metal ring?
When they are not a 10
What is an add-on?
What is a reopen?
Adding on to a balance
Adding to a zero balance
1956
What are the 4 different accounts?
Silver, Gold, Diamond and Platinum
How long does it take to get a repair back?
2.5 to 3 weeks
If someone wants a sterling silver ring in gold, can we do that?
Yes
What is the easiest way to create an add-on?
Counter payment
What city and state is our Corporate office located?
Eugene, OR
How many months does it take to build some solid credit history?
6-8 months
If the piece is under warranty and is missing a melee diamond, where does it get sent?
Trung Do's
How do we get pricing for special orders?
Who is in special orders?
Email special orders
Tonya, Kelly and Duane
If you're doing a reopen, how do you know if they need a credit check-
There are two answers, must get both.
Look to see if the box is checked.
Check the date of the last one- 6 months silver; 12 months gold
Who are the three executive members? -Hint; they sign your paychecks.
Brandon, Tobey and Cohen
If a Guest's total is $3628.32, what is the down payment and what are the two monthly payment options?
$370 down
$330/ month (will accept $325)
Low $250 (will accept $255)
If someone comes in with two pieces, one was purchased here and one wasn't; doesn't want them soldered- what is the requirement?
Two separate jobs
How do we place a special order?
Fill out the paper, fill out the online form and stamp the form once ordered. Put it in the binder until the order comes in.
What percentage of add-on/reopens do you need to hit every month?
100%
What are the three denominations of New Account Gift Cards?
What are the qualifications for each?
$25, $50 and $100
$0-$499, $500-$999 and $1,000 and up
What are the three major credit bureaus we report to?
Which credit bureau do we check your credit?
Trans Union, Experian, Equifax
Trans Union
How many sizes can we size a piece up or down?
How many can we size it if they buy the warranty?
The answer is 2! for both!
What is the only item(s) in the store that cannot be customized?
Citizen and G-Shocks
If the Guest's balance is $1,546.81 and they are coming in to make their $265 payment, how much can they add without changing their payments?
$1,100
What are the main Bridal collections we carry?
Love Story, Two Hearts, H Diamond and Beautiful Bride