Host/Service
What is INOs Golden Rule?
1. The customer is always right.
2. If by chance the customer makes a mistake refer back to rule number one.
What are the four main responsibilities of the back room person?
What ppm (parts per million) should DDC and SANITIZER be used at?
What is 703 for DDC. What is 200 for SANITIZER
What is the latest time you can run trash out through the backdoor?
What is 10 PM
What are some extra services we can do while working as the DR HOST?
Run food to the table, refill drinks, ask for any condiments needed, etc.
What must you do immediately after using the broom?
What is wash hands
What chemical must be sprayed on the food service areas (FF table/Boards) before they are first used in the morning?
Purelle then blank labels printed.
What time does lockdown begin?
What is AS SOON AS THE SHIFT PERSON DOES THE DRIVE AROUND AND WALKS INTO THE STORE
How often should pickups be done?
At least every 3.5 hours.
What are the 4 Nevers of Customer Service?
When peeling a potato, what is the percentage of the skin that needs to be removed?
80% off and 20% stays on.
How much DDC should the SUDS container be filled with?
What is enough to submerge the towels
Once clocked out after closing what is the proper procedure of leaving the store?
What is GET IN YOUR CAR QUICKLY AND EVERYONE LEAVES TOGETHER
Who is allowed to check large bills?
What is MANGERS & LEVEL 7s
What is the proper procedure if some one orders chilies on their burger or asks for a side of chilies?
Apologize and explain a company wide shortage on the regular Cascabella Chilies. Ask if our current Yellow Banana Peppers will be ok.
What is the proper procedure for cleaning the tomato slicer?
What is HAVE CUT GLOVES ON BOTH HANDS, TAKE APART SLICER, WASH RINSE, SANITIZE AND AIR DRY
When do we perform the metal change over?
What is every 4 hours from the start time. Usually 2, 6 & 10 if opened at 10am