Store

Style Numbers

100

9811

Epic Straight Leg

200

2801

Edge V-neck Top

300

5002

Momentum Mock Wrap Top

400

2851

Mens Edge Top

500

1132

Zoe Alexandra Mandarin Tuckable Top

Groups

100

What groups do we have a contract with?

Dawes, Eye Surgeons, IHTC, Kindred Hospital, OrthoIndy, Petwellness, Shalom

200

What colors does Petwellness wear?

Navy & Ciel

300

What does OrthoIndy hospital get embroidered?

ONLY Jackets

400

What brands are approved for IHTC to wear?

MedCouture, Momentum, & HHworks

500

How many days does each person from Dawes Fretzin need black scrubs?

4 Days

Colors

100

What brand of tops come in Ciel?

Momentum, Edge, Epic, Allura, Elevate, HHworks, Barco Unify, Zoe Alexandra, Infinity, Revolution, Zavate Studio

200

What brand of joggers come in Grape?

Momentum(5092) & Insight(2711)

300

Do any mens scrubs come in Turquoise and what brand if so?

Yes, Edge

Phone

100

What do you say when answering the phone?

"Thank you for calling Scrub Identity, this is (your name), how can I help you?"

200

What do you do if you do not know how to answer their questions?

Write as much info down about the customer/their question and call Kari or Kate.

300

What do you say if a customer is asking about an order?

Ask if it was placed online or done in store.

400

If an order was placed online and a customer asks for more info what do you ask for?

Their order number, if they don't have that ask them their name.

Misc

100

Do we allow people to take home scrubs if they are from Eye Surgeons?

NO, Kari delivers

200

What is our return policy?

Clothes aren't washed, tags still on, and the customer has their receipt.