The grand prize for the store with the highest increase in conversion
Executive Leadership team runs our store for a weekend day
100
The amount of time of dedicated follow up to the R3 Training
What is the first 40 days (Shifts)
100
description of the Dash
What is a Personal Internet Viewer
100
Our mission as a store
What is a clean, well merchandised store staffed by knowledgeable excited associates.
100
Allows Customers Piece of mind for 2, 3, 4 or 5 years on their electronics purchases
What is Extended Service Plans
200
To understand a customers feelings
What is empathetic listening
200
The breakdown of BASE
Build, Acknowledge, Support, Explain
200
The 3 places in your home where the dash is best used
What are the kitchen, living room, and bedroom
200
The reason why the door to the room outside the cash office was frosted so you can not see inside.
What is the creation of an open box / clearance area of the store that we can close off when we do not have the merchandise or staffing to open.
200
Helping the company and customers stay "green" this program allows customers to benefit from their old electronics.
What is the trade in program
300
The principle of influence
What is the ability to achieve a desired effect with or without direct authority
300
The skillful and purposeful use of questions to guide the sales dialog
What is probing
300
The screen size of the dash
What is 7 Inches
300
Name 2 of the merchandising strategies of our store
What are focusing on our core products, keeping an eye to new products, dedicated room to 3D, well merchandised accessories.
300
A service where we can transfer data from a customer's older computer, install software titles (up to 5), create restore disks, and give a customer an annual tune-up for each year they are under warranty.
Name 2 of the events being planned for store associates
What are (name 2) PS3 tourney, movie night, World Cup soccer in 3d, and NBA finals.
400
A service that requires a customer to sign a contract with an outside carrier.
What is cell phone activations
500
The strategic attitudes of our customer
What are Acceptance, Indifference, Resistance
500
How we manage concerns - (4 parts)
What is acknowledge concern, reaffirm needs/benefits, seek resolution, listen/ probe for acceptance.
500
The 3 video formats that is supported by the dash
What Windows Media Video 9, Microsoft VC1, and MPEG 4.10
500
Name 2 of the ways we are increasing the knowledge of our associates
What are (name 2) R3 training, setting up small teams for training, better new hire training, specific room set up for training, using mentors in-store to train each other.
500
These electronics qualify for on-site service. Name 3
What are Desktop computers, business series laptops, and televisions.