Dining
Room
Room
What are the 3 E’s?
Entering, Eating, Exiting
What must you wear while on handheld?
A safety harness.
How long should hands must be washed?
20 seconds with at least 10 seconds of agitation.
What two tasks should you wear the black oil gloves?
Adding oil to the fryers and fishing out the fryers.
What year did IN-N-OUT open?
1948
How much time until a customer leaves should we wipe down a table?
20 seconds
What side do you place your name tag on a safety harness or jacket?
Opposite the IN-N-OUT logo.
What are the 4 Nevers?
1. Never put the customer on the defensive.
2. Never make a big deal.
3. Never make excuses.
4. Never Argue
How often do we need to do switch overs and why?
Every 4 hours maximum. Bacteria can start to get to unsafe levels beyond this.
Who were the founders of IN-N-OUT BURGER?
Harry and Esther Snyder. Later their son Rich was CEO then other son Guy. Now Guy’s daughter Lynsi currently operates the company.
What is the only thing a host is allowed to carry in the dining room?
A red towel.
What temperature range can handheld be out?
45 degrees to 95 degrees
How full do you fill a shake?
To the green line in shake cups and red line in all other cups.
What strength should DDC and Sanitizer be respectfully?
DDC 700
Sanitizer 200
Where did “Flying Dutchman” come from?
The Flying Dutchman we know today is what Guy liked to eat! Guy was proud of his Dutch heritage, and thanks to his love of racing, he eventually became known as the Flying Dutchman when he showed up at the Irwindale Raceway.
Name at least 3 things we should do for rainy days?
Scenario: A customer hands you a Gift Card, a Valued Guest Card, and a credit card. What order do these need to be run?
Valued Guest Card, Gift Card, then credit card. Valued Guest Card is a fixed amount and one time use. It DOES NOT get returned to the customer. A gift card is a fixed amount and reusable. This card CAN be returned to the customer.
What is the procedure for salting French fries?
Even side to side salting over fanned out fries on the first side then a single swipe on the second side.
What are the 4 most common workplace accidents?
Slips, trips, strains, falls.
Who started the IN-N-OUT Foundation?
Esther Snyder
What are the rush times where the lot check card must be signed every 15 minutes?
12pm-2pm and 5pm-8pm
Scenario: A customer enters the drive lane and says they received the wrong food. How should we handle this situation?
Apologize and let them know we are sorry about the mix up. Retake their order and be sure to clearly read it back to them. Communicate with the front grill cook about the recook, communicate with the manager about the situation, and communicate with pay window that the customer in that car has a recook and will not need to pay.
Explain the tomato prep process from start to finish.
Print labels, Wash hands, wash tomatoes and place in clear bin, wash hands and put cut glove on hand holding the tomato, set out inserts, core tomatoes with small side of corer, slice tomatoes and place into inserts, put on second cut glove, disassemble slicer to W/R/S and parts before reassembling.
What is lockdown? How often does it happen?
Lockdown happens three times a day. First, from when the manager arrives in the morning until the morning checkout is complete.
Second, is in the afternoon between the day and night shift.
Third, is from 10 pm through the rest of the night.
It is very important to not exit the store during morning lock down and DO NOT open the Backroom door when the sign says LOCKDOWN IN PROGRESS.
If IN-N-OUT serves Coca-Cola products why do we have 7 UP and not Sprite?
In 1978 our warehouse caught fire and burned down. 7 UP let us relocate our operation to their warehouse while we rebuilt ours. We continue to serve 7 UP as a sign of respect for them being there for us all those years ago.