Hodge Podge
Where can you find the store manager cell phone number?
What is Alarm Central
What does the Orange status mean on a WO?
Answer: Ticket is in Completed/Pending Confirmation, meaning that it has been *closed* by the tech or vendor and the store has 72 hours to mark the ticket "Unsatisfactory" if they are not satisfied with the work and it is not truly complete.
What is a compactor?
Answer: A compactor is a machine that reduces the size of trash by compressing it together.
How can we identify the rack?
By the last letter in the sequence.
Example: LTA (Rack A)
What is the leads distro for?
When you have tried to reach out at least two times to a specific party and have not gotten an answer back.
True or False: The store reaches out to signing@walmart.com for new parking lot signs
True
True or False: It is good practice to check for duplicates in service channel.
True: Always check for duplicates in Service Channel, especially if the ticket number they give you is a work order that is already cancelled/closed (green, blue, or orange). Sometimes the MM will give you one ticket number, but there could be a more relevant ticket number to escalate. For instance, if the MM provides you with a ticket that was cancelled/closed, there may be a different open ticket for the exact same issue. The open ticket is the one you would want to escalate. You would just provide your research and actions to the MM so they have the most relevant information.
Who do we escalate to if the compactor is in need of a repair?
Answer: The Region Team (RGM & GMM)
What does IC-DRS mean?
Ice Cream Doors
Negative - SEE does not have TL's, but instead 5 TM's who report to 1 OM.
Where can the store order new fluorescent tubes?
Answer: The store can order from Parts1@wal-mart.com.
How many days does Insource have to work a P7 ticket?
7 days
Who do we escalate if the compactor needs to be emptied and return?
Answer: Solid Waste Team
What does GR-FRZR mean?
Grocery Freezer
What year did Father's Day first start being celebrated in the US?
What is 1910
Who must be included on regular shopping cart escalations?
RGM and GMM
What is an Action Required Note?
Action requiring (AR’ing) is essentially like sending a high priority email through Service Channel. Be sure you are AR’ing the correct person or team.
What email do we use to escalate for Open Tops?
Answer: Waste Management - SolidWasteCustServic@wal-mart.com
What does MT mean?
(Rack-Circuits) MT means medium temp (non-frozen: walk-in coolers, dairy case, etc.)
This famous author was born June 12th - he wrote the book "1984".
Who is George Orwell
Who programs the XT keys?
Medeco = Midwest Security Products
True or False:
Trash, organic waste or bale pick-up requests go through Insource.
False- these will go through solid waste, not the FM region team. It only goes to the GMM and RGM on the FM region team if it is for a compactor or baler repair (as in they are damaged/broken/malfunctioning).
Who do we call for a leaking compactor?
We call the storm water team 479-204-8580. Side note - they do not have access to SC
How does the store get LED tubes?
The store cannot order these. Dispatch an electrician/tech to the store
On 6/6/44, the allied forces landed at what famous beach?
Normandy