Style Numbers
2801
Edge V- Neck
What color does Pet Wellness wear?
Ceil, Navy, and Pewter
What two brands can we get in Eggplant for Men?
Momentum and Infinity
What is the proper greeting?
Thank you for calling Scrub Identity. My name is *insert name*. How can I help you?
How much shorter is a Petite length than a regular pant?
Approximately 2 inches
5092
Momentum women's jogger
What gets embroidered for OI clinics?
Jackets only
What do we STOCK in Quiet Grey?
Edge
If checking the status of an order what is your first question?
Was the order placed in store or online?
What collections are good alternatives for Greys Anatomy?
Unify or Zoe Alexandra
4812
Epic zip up jacket
What are the 3 styles Allstar wears? (pant, top, jacket)
1123A, 2625A, 2391A
Joggers we can get in Hunter (List at least 3)
Allura, Epic, Edge, Momentum, Studio, Med Couture, Revolution, and Infinity
What should you do if you don't know the answer to their question?
Place them on hold (mute the phone). And ask a manager.
OR
Get their name and phone number and let them know we will call them back. (If your manager is busy)
What collection is a good alternative for HHWorks?
IRG Epic
CKA184
Allura women's straight leg pant
What colors does IHTC wear?
Royal, Red, and Black
What do we STOCK in caribbean blue?
What information do you need if the order was placed online?
The order number
What collections do we want to FOCUS on?
Any IRG line and Momentum
4851
Epic men's v neck top
Give 2 companies with contracts
Allstar, OI, Price Vision, IHTC, Eye Surgeons, Pet Wellness, and more
What can be ordered in Olive (protected pieces only), list at least 3
Momentum, Epic, Edge, Studio, Med Couture, Unify
What do you do if it is an online customer with return questions?
First ask if there was an issue with the items (could b our mistake). If they say no continue with instructions: Go to our website. Instruct them to scroll to the bottom of the page. Look under "Customer Care" tab. Select returns/exchanges. Have them read over that and tell them to call with any further questions.
How long does it take to ship IRG and Momentum?
5-7 Business Days