Store Operations
What OSOM is now called.
What is the Store Operation Model.
The formula for UPT.
The definition of service level.
What is how close to your function plan demand you are scheduled.
The new tool to be used during delivery.
What is the Call off Unpacking Tracker.
The time timesheets should be authorized by when for which day.
What is 10AM for the previous day.
How sale should now be presented in the stockroom.
What is all together in one designated area.
The KPI that total sales / total pieces calculates.
What is APP.
The scheduling routine to be completed on Wednesday after your schedule is published.
What is hours updated in Synapps and Customer Care Recalculated.
The goal for when call off and allocation delivery is to be completed.
What is call off delivery completed before store opening and allocation delivery completed before peak hours.
When holds expire.
What is after 24 hours.
How you should label truck unpacking on the Daily Plan.
What is "ST"
Formula to forecast sales for the full week if it was currently Wednesday morning.
What is take actual $ WTD (Sun-Tues) + plan $ for the rest of the week. BONUS if you calculate plan $ with +/- trend.
The two primary metrics used to determine successful scheduling.
What is Service Level and SPH.
When clearing task should begin and when it should end by.
What is 30-40 minutes after the unpacking of the concepts starts and finish minimum 15 minutes after unpacking is finished.
The room that should NEVER be closed, no exceptions.
What is the fitting room.
The week all stores should be working according to the new best practices.
What is Week 35.
The average dollar sale when APP is $12, conversion is 23%, UPT is 2.85.
What is $34.20. (12 x 2.85)
The definition of effectiveness.
What is how far over your Function Plan demand you are scheduled.
The training team PPH.
How many rails per concept should be kept in the fitting room.
What is ONE rail for all concepts.
The week that BOPIS will be turned off in all US stores to support the update.
What is Week 21.
The max number of hours to be used when: sales are trending -5% to budget (budget is $120,000) and SPH Budget 150.
What is 761 hours.
120,000 / 1.05 = 14,285.714 / 150 = 761
The % coverage we should have for OH on Sunday, Friday, and Saturday.
What is
Sunday 11%
Friday 15%
Saturday 14%
The formula for PPH.
What is
Totes x Average Fill Grade = Total Pieces.
Total Pieces / Total Hours Used (i.e. 3 people processing for 4.5 hours = 13.5 hours).
The order in which STAR Maintenance new hire set up should be completed.
What is
1. Assign Skills
2. Enter Availability
3. Assign shift pattern to management for USA
4. Adjust Min/Max if applicable