Customer Service at Starbucks
Every fiscal year, each partner has up to this amount available to request in support of personal financial donations.
$1,500
Any customer, whether making a purchase or not, is welcome to our space- including the cafe, restrooms, and this area.
Patio.
In order to comply with this standard, partners should only request to use the store manager macbook with the manager present for business reasons during a scheduled shift.
Time work equals time paid.
True or False: Playing music on non-Starbucks devices in store may violate applicable copyright laws, potentially putting Starbucks in legal risk.
True.
Receipts are required for merchandise and packaged coffee returns, but not required for these two items.
beverage and food.
Each monthly donation from stores can include this many of each of the following: whole bean coffee, travelers, and VIA 12packs.
Two
The safe must not be opened for this duration of time upon open, or before close.
30 minutes.
The store manager should be deleting unnecessary electronic files or documents every _____ days.
30
There are three categories of content for community boards: enterprise, local, and these kinds of community programs and initiatives- events shared by customers.
neighborhood.
60 days
Our commitment to make every moment right includes smiling, offering a friendly greeting, learning names and orders, assuming the best, and this.
Trash must not be taken out before this time, and after this time.
Dawn and dusk.
The act of tricking people into divulging confidential or secret information is known as this: we deal with it often.
Social engineering
True or False: The community board cannot be used for things such as for sale, for rent, business cards, or personal ads.
True.
All returned items, whether opened or brand new, should be ________ ______ and disposed of due to quality reasons.
marked out
Our guide for connecting with customers when we haven't met their needs uses this acronym.
LATTE
Never accuse a partner of stealing. If a partner is suspected of theft, ask this question.
Why is your drawer short?
If a store partner becomes aware of photographing or videoing with consent in store, they should ask the customer to do this.
Stop immediately.
All Starbucks spaces are smoke-free. Partners are not allowed to smoke within this many feet of Starbucks entrances/exits.
25 feet.
True or false: Returns can be done over the phone.
False.
Miniature horses.
Not using spaces as intended, not being considerate of others, not communicating with respect, and not acting responsibly are examples of these.
Disruptive Behaviors.
If a camera crew comes into store, calmly tell them that you are not a spokesperson, and direct them to contact this hotline.
Starbucks Media Hotline
If a customer has left a credit card in store and hasn't called to follow up, this number should be called.
the number on the back of the card.
True or False: Sales of gift cards account for your store sales for the day.
FALSE.