R1
R2
R3
R4
R5
100
You have a customer who wants to move files and settings from an old PC to a new one she is buying. What tool do you recommend?
A. File and Settings Transfer Wizard
B. Disk Management
C. Windows Explorer
D. User State Migration Tool
A. File and Settings Transfer Wizard
100
Which of the following are Internet standard protocols for email retrieval? Each correct answer represents a complete solution. Choose two.
A. SNMP
B. POP3
C. SMTP
D. IMAP4
B. POP3
D. IMAP4
100
Which of the following refers to a location away from the computer center where document copies and backup media are kept?
A. Off-site storage
B. Network attached storage
C. Storage Area network
D. On-site storage
A. Off-site storage
100
Which of the following indicates the subjects that can use them?
A. Access control list
B. Audit policy
C. Intrusion detection system
D. Single sign-on
A. Access control list
100
You are responsible for the laptops used by travelling sales people in your company. These all laptops use Windows XP. You want the machines to go to a lower power state when they have been inactive for more than 10 minutes and are running on battery. The sales people complain that when their laptops go inactive they want them to return to active state very quickly.Which low power state should you use?
A. Low Power
B. Sleep
C. Standby
D. Hibernate
C. Standby
200
You are responsible for technical support at a company. One of the employees complains that his new laptop cannot connect to the company wireless network. You have verified that he is entering a valid password/passkey. What is the most likely problem?
A. His operating system is incompatible.
B. A firewall is blocking him.
C. His laptop is incompatible.
D. MAC filtering is blocking him
D. MAC filtering is blocking him
200
Which of the following are used by FireWire 800 devices?
A. 6-pin connectors
B. 10-pin connectors
C. 9-pin connectors
D. 4-pin connectors
C. 9-pin connectors
200
Which of the following interfaces is the current standard for digital LCD monitors?
A. DVE
B. SVGA
C. DVI
D. VGA
C. DVI
200
Which of the following is an e-mail message retrieval protocol that allows e-mail clients to retrieve email messages from e-mail servers?
A. SMTP
B. IMAP
C. SNMP
D. PPTP
B. IMAP
200
Which of the following sleep modes is the most power hungry mode?
A. S1
B. S2
C. S0
D. S3
A. S1
300
You are responsible for tech support at your company. You have been instructed to make certain that all desktops support file and folder encryption. Which file system should you use when installing Windows XP?
A. FAT
B. EXT4
C. FAT32
D. NTFS
D. NTFS
300
Your Windows XP hard drive has 2 partitions. The system partition is NTFS and the other is FAT. You wish to encrypt a folder created on the system partition for the purpose of data security. Which of the following statements is true about this situation?
A. Since the operating system is on the NTFS partition, you can encrypt files on both.
B. You can only encrypt files on the FAT partition.
C. You can only encrypt files on the NTFS partition.
D. You cannot encrypt files on either partition.
C. You can only encrypt files on the NTFS partition.
300
Which of the following protocols handles the reliable delivery of data?
A. TCP
B. ARP
C. IPX
D. UDP
A. TCP
300
What is the maximum data transmission speed of IEEE 802.11a wireless networks?
A. 54 Mbps
B. 600 Mbps
C. 600 Gbps
D. 11 Mbps
A. 54 Mbps
300
Which of the following provides authentication, encryption and data integrity for wireless devices?
A. PAP
B. WAN
C. WAP
D. WTLS
D. WTLS
400
Which of the following AT Attachment (ATA) standards supports transfer mode UltraDMA/133?
A. ATA-6
B. ATA-7
C. ATA-4
D. ATA-5
B. ATA-7
400
You are selecting RAM for a new PC. You are very concerned about making sure errors are handled. Which of the following types of RAM should you select?
A. RamBus
B. Non Parity RAM
C. ECC RAM
D. Logic Parity RAM
C. ECC RAM
400
Your computer has an internal SCSI hard disk drive and an external SCSI CD drive connected to a SCSI controller. Where will you place the terminators?
A. Place one terminator on the SCSI controller and one on the external CD drive.
B. Place one terminator at the end of each drive.
C. Place one terminator on the SCSI controller.
D. Place one terminator on the SCSI controller and one on the internal hard disk drive.
E. Place one terminator on the internal hard disk drive.
B. Place one terminator at the end of each drive.
400
Your customer is using Windows Vista and complains about the quality of picture he is getting on his monitor. You find that you cannot adjust the refresh rate or the resolution. What is the most likely cause?
A. The video card is not recognized by Windows.
B. The monitor is not compatible with the video card.
C. The video card has failed.
D. The video card does not have enough video RAM.
A. The video card is not recognized by Windows.
400
Which of the following is a software program that collects email addresses of users and creates a mailing list to send unwanted emails to the users?
A. Port scanner
B. Adware
C. Malware
D. Spambot
D. Spambot
500
You are selecting memory to put in to a laptop. Which of the following types of RAM chips would you most likely select?
A. 144 PIN
B. 72 PIN
C. 240 PIN
D. 184 PIN
A. 144 PIN
500
You need to select a laptop for a traveling salesman. He will really need to stretch the battery life as long as possible, so he wants low power options wherever possible. Which type of monitor should you select?
A. LCD
B. CRT
C. Active Matrix
D. Passive Matrix
D. Passive Matrix
500
Which of the following sleep modes is also known as Hibernation in Windows operating systems?
A. S3
B. S2
C. S4
D. S1
C. S4
500
You want to add broadband wireless access to a laptop. What type of card will you use to accomplish this?
A. Network interface card
B. PCI card
C. Aircards
D. MCA card
C. Aircards
500
A customer has come to you wanting upgrade the video card in his laptop. What would you recommend?
A. A PCMCIA card
B. A PCI Express card
C. Upgrade is not possible
D. An AGP Card
C. Upgrade is not possible
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