What are Leadership, Low Cost, Operational Excellence
100
The VP of IT
Who is Ward Chapin
100
TTs four strategic pillars
What are RC, Reliability, People/Employee Development and Engagement, Value Creation
200
The core values
What are Trust, Respect, Integrity, Professionalism
200
The three main functions/structures of IT
What are Run, Grow, Transform
200
DAILY DOUBLE!!
Two user support metrics that are currently measured
What are
IT SLA %
End User experience %
Average time to resolve incidents
% of tickets handled 2nd level support
300
The names of 4 ELT members and their positions
Who are
John Floren – CEO
Wendy Bach – SVP Corporate Resources
Ian Cameron – SVP Finance
Mike Hertz – SVP Corporate Development
Vanessa James – SVP M&L
Kevin Henderson – SVP Manufacturing
300
The three IT Strategic Pillars
What are Trusted Information, Business Process Excellence, Collaboration
300
Three TT RC metrics
What are
RIFR
RISR
RC Leading Indictor Index
PSM Index
Environmental Exceedances
CO2 Ratio
Social Responsibility Index
400
The Company Vision
What is Global Methanol Leadership
400
DAILY DOUBLE!!!
A business-technology partnership delivering trusted information, business process excellence and collaboration tools
What is a Business Partner
400
4 IT pyramid categories
What are
User Support
Information & Knowledge Management
Project Portfolio Management
Infrastructure
Skills & Competency training
Data Center
Disaster Recovery
Asset Management
Business Relationship Management
Service Delivery and support
IT strategy linked to Business Strategy
500
Three one team behaviours
What are
Share the big picture
Share the air
Share the load
Share the reality
Share wins and losses
500
Business Relationship Management,
Global Shared services,
High Performing team,
IT foundation
What are The four IT Strategic Enablers
500
Local IT Mission
What is "To deliver cost-effective IT solutions and services that are aligned with the business strategy and responsive to the changing needs and expectations of our stakeholders"