Disputes
Oh no! A provisional credit was provided but does not reflect on my account!
What is send out a Claims Post Submission Request via the Credit Card - Review, Edit or Cancel a Credit Card Dispute procedure. Select detail revision and explain that the credit has not been applied to CC account?
Step 1. If fraud claim check on the old card in TCS and see if it was placed there
Step 2. Credit Card - Review, Edit or Cancel a Credit Card Dispute under detail revision state either the claim was notated that a provisional credit would be applied but has not been or that it was placed onto an old card and needs to be moved to the new card.
Suggested scripting :
Good morning I have a claim that was notated (copy and paste note regarding prov credit here) however it did not get placed onto the account can we please have this corrected thank you!
Or
Good Morning I have a claim that had a provisional credit provided (copy and paste note regarding prov credit here) However it was placed onto the old card (insert old card num here) and needs to be moved onto (insert new card num here)
If you cannot log in or it is your first time registering scroll to the bottom of the page in additional information and click more!
It will show you the steps to logging in YOU HAVE TO OPEN THIS IN MICROSOFT EDGE IF YOU ARE REGISTERING
What is the name of the page where I can find a quick response to Representative needing to add the business card to a business profile ?
What is Add Business Card To Business Profile?
It is where complaints with the Call Center Representatives, processes, systems etc are filed.
What is a Dynamics Complaint (you will not have access to, ask for help!)?
It is how to avoid interest on Balance Transfers.
What is by taking advantage of one of our amazing Balance Transfer promotions?
(There are no promotions for Cash Advances)
It's where to locate the Claims Post Submission Request Form
What is refer to the Credit Card - Credit Card Fraud and Disputes procedure?
Branch Representative: "I need assistance with a procedure we do in the branch, please help!"
What is send the link to the In Store Servicing Job Aid?
It is where a complaint regarding a teller at a branch.
What is send to Branch Manager and CC the Assistant Branch Manager?
It is when interest is charged for Cash Advances.
interest charged until their statement date so if a customer paid a cash advance off on sept 13th that they did on sept 10th and their statement didn't close until the 20th that is when they would be getting an interest charge!
What is statement cycle end date?
This is sent to a Cardholder after filing a dispute to ensure First Call Resolution.
What is on the TDCS landing page in the "Tools" header Relay Application?
"I do not remember how I made my last payment, do you?"
What is the reference number? Once located, refer to Payment Reference Number in One Note.
It is where branch leadership complaints go to.
What is send it to the RMM / ROO?
what can we send the branch to empower them to assist our Credit Card customers?
Send them the branch how to links!
My dispute has been denied twice, what can we do?
What is refer to the Claims Post Submission Request Form and submit Second Denial Inquiry to Claims department?
It's when the account has a Reissue Decline.
What is review account in WRAW in TS2?
It is where I would find the address for formal complaints
What is the Address Book in WOW Support One Note?
how can we attempt to assist a customer whos card is obviously not a TD card?
use the bin search!!
My account was debited twice for the same transaction I disputed... FIX IT!
What is send the Claims Post Submission Request Form for the error to be adjusted?
It's when a cardholder activated the credit card and is declining for activation
What is check to see if it is verified in MACV (TS2) and change "N" to "Y" and hit enter?
It's where you send a complaint about a Representative from the Cardholder.
What is to their Team manager (TM) and CC Tiffani Davis-McDaniel?
where can we send items that need to have calls reviewed to have an action taken for instance customer states we told him there was no foreign transaction fees and he wants the fees from then until now waived?
the box!! :)