Macros
My husband has health insurance through his employer, but it’s really expensive. If we cancel that coverage, can we then apply for a new health plan through Stride?
Health::General Inquiry::Can I get health insurance through Stride if I already have employer coverage through my job?
If a member asked how does Stride make money, how would you answer them based off information provided on this page?
Stride gets paid a commission by insurance companies when people enroll in their plans through Stride.
Which three states feature the Renaissance Graduated Essentials and Graduated Complete plans?
Illinois, Jersey, Connecticut
What systems should be open to document a call?
ZenDesk
What kind of life insurance does Ladder offer?
Term
I’m really confused! I enrolled in vision coverage, which is through VSP - But my bank statement shows Renaissance Dental? That doesn’t make any sense!
D/V Support::Member Management::Clarifying the relationship between VSP and Renaissance
Who is Noah Lang?
Stride’s CEO & co-founder
How many vison plans are offered on the Stride site?
1
What 3 pieces of information should you be verifying for PII?
First and last name, DOB, and phone number
How soon would coverage start for accident supplement insurance?
Upon successful purchase, first of the following month
I have a dentist appointment tomorrow, but I still haven’t received my ID card in the mail! How am I supposed to find my member ID?
Health::Onboarding::How to Estimate my Income
If a member wants to update their Personally Identifiable Information or if they have any privacy-related questions, which of the following emails would they reach out to?
support@stridehealth.com
What is not one of the three key points in the Renaissance Dental Cancellation policy?
Members can re-enroll with Renaissance anytime throughout the year
For escalations, if it can't be resolved in the moment, who is it escalated to?
Tier 2
How much does it cost to enroll with For Eyes, Stride's vision discount partner?
Free
If I enroll in dental coverage tomorrow, will I have coverage starting tomorrow? When would it go into effect? I’m not sure how this works!
D/V Support::General Inquiry::Dental and vision plan start dates
Someone is looking for the billing phone number for Blue Cross and Blue Shield of North Carolina. What is the correct number listed in the corresponding FAQ article?
(800) 333-7009
Using the Ameritas site (Idaho zip code 83646) on the PrimeStar® Choice Vision plan, what is the vision copay for a well eye exam in?
$10 copay
It will be my pleasure to assist with (looking at your application, checking the status of your application,
making plan changes). I will start by asking you some questions, so that we can find a solution that meets your needs
and help you to get the process started today. How does that sound?
Fill in the blank: Life insurance isn't for everyone. If you have no dependents or can only save under ____% your income each month, then life insurance is probably not for you.
25%
I was able to enroll in a health plan due to a qualifying event, but now I’m being asked to provide proof of divorce documents. What can I use for that?
Health::Onboarding::Citizenship/SSN Questions::Applying without an SSN and/or family members do not have ssns
Find the article, "What services are covered by my dental plan?" Are fillings a basic or major service for Essentials and Complete dental plans?
Major
In how many states does Renaissance NOT offer coverage in?
15
When should you access B&T?
When offering dental and vision through Renaissance.
How long before I can submit an in-hospital sickness-related claim to Life Raft Hospital Supplemental Insurance?
At Least 30 days since policy is in force