Strategic Partner Mindset
Customer Journey & Delivery
International Staffing
SPRINT teams vs. Custom Teams
AI and IG Labs
100

This framework connects vision --> strategy --> projects --> execution

Results & Value Pyramind

100

This tool is your "home base" for understanding customer priorities.

Customer Journey Guide (CJG)

100

This region grew 20% as a nearshore destination in 2025

LATAM

100

All SPRINT teams are this, but not all of these are SPRINT teams. 

International teams

100

This completes a task or makes the user more efficient in that task.

Agent

200

A strategic partner is defined as when a CEO/CIO says this about Insight Global

"they cannot execute their strategy without Insight Global"

200

These are NOT delivery models, but practice areas that are confused as teams.

Talent and Tech Services

200

The #1 goal of international discovery is identifying this.

How the customer buys (staffing vs. custom vs. managed)

200

In Sprint teams, the solution is defined by this party

The Customer

200

These are the 3 main pieces of Agentic AI

Agent, Workflow, Platform

300

You can be strategic through these three delivery approaches

Staffing, custom teams and managed services
300

Fixed fee tied to deliverables with vendor ownership signals this.

Managed services or outcome based work.

300

This type of meeting is used to build credibility and understand how customers buy globally

INTL Single Topic Meeting

300

This party defines the solution in a custom team opportunity.

Insight Global

300

These are the 3 reasons why a customer might look at AI as a solution.

Increase Revenue, Improve Experience or Reduce Cost

400

If you're only filling reqs and not asking about outcomes, you are stuck at this level.

Staffing-only or transactional engagement

400

This meeting helps you understand vendors, services, and TAM expansion.

Services Landscape Meeting

400

When a customer asks for immediate talent, this asset becomes your biggest advantage.

Bench

400
These could be known as the 4 main customer challenges that lead to a custom team

Capacity Management, Onboarding, Performance and Task Management

400
Notes from this meeting, or page of the customer journey guide need to be attached when submitting an IG Labs Intake

Generating Opportunity 

500

This is known as the future the customer is trying to create and something we should know for every client

VISION

500

These are the 3 core components you break down in an SOW

Scope, delivery model and pricing

500

These are 4 main reasons why a client would choose to work with Insight Global in India

Recruitment Engine, Scalable & Convertible, High Retention and Security Obsessed

500

A SPRINT team is best described as this type of team

international custom team with a billable lead and low delivery risk

500

These are the 6 key concepts of AI

Machine Learning, Deep Learning, Large Language Models, Generative AI, Agents, Agentic AI

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