Remotes and Teamworks
An event where LMS coverage is available for an event but not covered out of a fixed office.
What is remote event?
This is how you escalate an issue to the appropriate team.
What is assign HR to the dept_DL?
This is how long we hold on to “dead” tickets.
What is 30 days?
This program allows us to send informational templates about LMS services that are offered for events.
What is Teamworks?
This is the unique number every account has.
What is user ID?
This is where you find remote event information like pick up location, buyer/seller instructions, reps working the event and other important event information.
What is Siebel Internal Event Message and One Note?
This is the amount of time it takes refunds to process.
What is 3-5 business days?
If a seller requests that we send their tickets back to them, this is the default delivery method used.
What is USPS?
This program allows us to access internal information for orders, customers, events and listings.
What is Siebel?
This tool allows us to place HR's on multiple orders.
What is Mass HR tool?
This is the Teamworks template used to respond to events in Brooklyn.
What is No LMS Coverage?
This is who you assign the HR to when buyer claims they didn't receive a refund that was processed more than 5 business days ago.
What is PAYMENT_DL?
These are the statuses of listings we are able to approve.
What are Pending Approval, Incomplete, Expired, and Active?
This is a where customer service alerts and wiki pages live.
What is Sharepoint?
We use this tool in Siebel to look up accounts by a users credit card.
What is user search by CC under the tools tab?
This is the Teamworks template used to respond to events in Manhattan during our operating hours that are more than 3 business days away, excluding Harry Potter.
What is NYC Auto IAP?
This is who you assign the HR to when buyer claims they didn't receive their tickets via UPS and confirmed the shipping address on the order is correct.
What is Trace_DL?
These are the steps we take when sellers are reclaiming, and listing is still active.
What are click ‘Remove LMS’ in the Listings tab, then go into the listing and click ‘Deactivate’ and refresh until you see that listing’s been updated.
This is the tool that houses important internal information for East region operations.
What is OneNote?
This is the tool you access within Siebel to place a seller on the workaround.
What is Fulfillment Management?
These are the 2 venues we have provided remote coverage for in Charlotte, NC.
What are Bank of America Stadium and Spectrum Center?
This is what you search in Teamworks to identify who can approval a pending coupon or refund for you.
What is search instance ID and role name in Teamworks?
This is how LMS orders are filled when seat numbers are not disclosed.
What is 'high to low'?
This page provides specific information about our partnerships, such as fulfillment windows and when listings expire.
What is Integrations Wiki?
These are the 3 letters shown next to payment method in Siebel when a seller chooses to be paid via direct deposit.
What is ACH?