Professionalism
Unprofessional attire includes this (3).
What is sweatpants, yoga pants, crocs, logos, hoods?
Submitting your hours in Workday at this time
What is Friday by noon?
Room 126 is having issues with the mics and you have troubleshooted solutions, but the issue remains unresolved. This would be your next step.
What is message the student worker teams chat?
The Wifi everyone should be using in the PBL rooms.
What is Eduroam?
"Good morning. My name is _____ and I'm here to help."
What is a greeting to faculty before a lecture?
You are arriving late/calling out. You should do this before your shift begins.
What is notify Luis, Christine, and Sam?
You have a final exam coming up and need the day off to study. You notify Luis by this day the week BEFORE he makes the schedule.
What is Wednesday?
There is no audio on the speakers in the control room. You need to check this.
What is the confidence speaker volume and Mediasite monitors?
Name of new wireless device to mirror your iPad or laptop
What is AirMedia?
Lecturers should have this clipped to them before the recordings begin.
What are the lapel mics?
Monitor recordings on this software
What is Mediasite?
You should follow this after you check-in for your shift.
What is SCRAMM?
A faculty member wants the Logitech laser pointer to be a different color than red. These are the steps to change it. (4)
What is (1) select the yellow arrow on the taskbar (2) select "pointer" (3) select "laser" (4) change color?
You walk by the PBL rooms during a session and the screen is not on. You open the room and ask this.
What is ask if they need any help?
Show lecturers this device to use during their PowerPoint.
What is digital laser pointers/Logitech Laser Pointer?
You have an important Zoom meeting with your advisor scheduled during work hours, so you should do this.
What is notify Luis for a schedule change beforehand?
In the control room you are taking a nap, sitting in the dark, having visitors, wearing 2 ear buds, eating in the shared area, leaving a mess, or taking personal phone calls.
What are not appropriate things to do in the control room during working hours?
You arrive to 214 with exam laptops, but OME has not arrived. These are your next steps.
What is communicate via Teams and wait in the room until OME comes?
Zoom audio is not working in the PBL rooms and the faculty member is annoyed. (2)
What is change the microphone to Yeti and the speakers to Samsung?
A faculty member is having an issue that you can't solve. You use this strategy.
What are the ABC's? Assess the Problem, Bridge the Gap, Communicate
You are assigned a project. You start to work on the project, but don’t finish it by the end of your shift.
What is talk to your supervisor 5-10 minutes before you leave & provide a status update?
After updating the laptops, you must do the following (4 steps).
What is shut down, put in cart, lock in control room, communicate progress?
You are hungry, but your shift is scheduled before the dining hall opens. You have these options. (3)
What is ask for a later shift, bring your breakfast from home, ask to take your 15-minute break to grab a quick breakfast?
Command prompt to restart the computers.
What is shutdown/r?
Software used in 126 and 128 during lectures that allows students to answer questions and later review with flashcards and quizzes.
What is iClicker?