TERMS
What does ETS stand for?
Electronic Timesheet
Some media has reported issues with past PPL contracts. Should I be concerned?
#46- Opponents of the CDPAP transition have tried to cast doubt on the transition in any way possible and some of the information reported was skewed and old. PPL has implemented more than 50 successful contracts in the past decade and is a highly capable fiscal intermediary.
How many hours can a PA work in one day? In one month?
#64- During the transition period the PPL team will be providing more details on hour limits, including our overtime policy.
The "From" field in a email should say?
z Email Inbox Only - NY
Who pays for CDPAP? What are the costs?
#54- Medicaid covers the costs of CDPAP, so there’s no fee to participate.
What does HDMU stand for?
Hours Dont Match Up
During this transition, will I be considered a new hire and require the two step PPD, and if so, will PPL pay for that?
#67- The PPD is required of personal assistants. PPL will pay costs for this test. We will provide you with more information regarding when you will need to complete this when you transition to PPL.
What are the requirements to become a caregiver under CDPAP?
#55- To become a CDPAP caregiver, you’ll need to provide certain documents, including: A valid photo ID (such as a driver’s license or passport) Social security card Recent physical exam Lab reports for rubella and measles A recent TB test (or chest X-ray if the TB test is positive) These documents help us ensure that caregivers meet basic health and safety requirements.
What must you put in the email if it has any sensitive information?
What does the pay schedule look like?
#28- Personal assistants will be paid weekly. Our pay period starts on Sundays and ends on Saturdays. Fridays are pay days.
What is Medicaid?
A joint federal and state public assistance program for financing health care for low-income people. It pays for health care services for those with low incomes or very high medical bills relative to income and assets. It is the largest public payer of long-term care services.
Are you going to change how the program is run or how I get paid?
#30 - PPL and the New York Department of Health are working together to strengthen CDPAP for the benefit of the program’s stakeholders. Our joint goal for the transition is to minimize disruption and make the process as smooth as possible for consumers and personal assistants.
What forms (i.e. Difficulty of Care form) will be available with PPL?
#65- The Difficulty of Care Form, along with other forms such as Consumer and Personal Assistant Agreement, Direct Deposit Form, Tax Exemption forms and more will be available with PPL.
What are the 5 required fields that has to be filled out to send out an email?
"From" field, "To" field, subject line, PPL category & subcategory & the "Insert template" field.
How are you going to make sure my case manager knows to send you my auth so my personal assistant gets paid?
#41- We work directly with case managers and service coordinators to ensure all necessary authorizations are up to date in our system. This helps make sure your authorizations are accurate, so there are no delays in your personal assistant’s pay.
What is a Provider?
The care/support worker or “provider” of paid support/care for an individual participant in a self-directed program. Also known as, employee/worker/provider/direct care worker/personal care provider/tutor/employee/direct service worker/support service worker/attendant
What if my FI stops working with CDPAP before my scheduled transition date?
#16- For managed care members, your managed care plan will help you get support if your current fiscal intermediary stops operating before the transition. For fee-for-service members, your Local Department of Social Services can support you in maintaining CDPAP services and transitioning to PPL or one of our partners at the appropriate time.
What are the benefits of CDPAP?
#53- CDPAP gives you control over your home care. You can pick someone you trust to be your caregiver, such as a friend or family member, and pay them for their time
Where would we put the "Consumer, Provider, Program" in the CRM?
As a contact
Do you have any other ways to sign in and out? i.e. a call in system or the ability to use paper time sheets?
#66- Yes, a call in option will be available for people who do not have internet available.
What is Intellectual disability (ID) ?
defined as having a significantly sub-average intellectual functioning, typically two standard deviations below the mean (i.e., IQ of 70 or below in most states), that:
Can’t you just get all my enrollment documents from my current FI so that I don’t have to redo everything?
#34 - We’ll collect as much information as possible during the transition. However, some documents will need to be updated, and if your current FI is not able to provide your documents to us, we will ask you for the information so that your registration is seamless. And if you’re currently working with one of our CDPAP facilitators, you can continue working with them as normal and they will help you with the paperwork.
How will I know if my fiscal intermediary is one of PPL’s CDPAP facilitators?
#5- Before the end of the year, we will publish a list of our facilitator partners on our website, pplfirst.com/cdpap.
True or False: You can send the client W-2s from any year.
FALSE! You cannot send W-2s from any year.
I’m part of the union. Will you deduct my union dues and send the money to SEIU?
#39- Yes, we will handle the union dues deductions. We value the vital care personal assistants provide to CDPAP consumers, and we have longstanding partnerships with unions to make sure we’re meeting your needs.