TERMS
what does API stand for?
Application Programming Interface
Do I have to learn a new system to submit my hours?
PPL’s systems have been designed with CDPAP consumers and personal assistants in mind. Our technology is very user friendly, and we’ll be providing training to help you use our systems and tools.
What will I get paid with PPL?
We will be sharing pay rates and benefits options with personal assistants during the transition period. Competitive compensation and benefits will be offered.
in emails do we press save when we're done? or save and close?
save.
Are you still going to pay overtime?
Overtime is sometimes necessary to ensure services are provided timely. We will provide the details of our overtime policy to consumers and personal assistants during the registration process.
what does EOR mean?
Employer of Record
Are you going to be helping manage hours?
We have user-friendly tools and resources to make it easy for consumers to track hours worked and stay up-to-date on account balances. Our training materials are designed to help you stay on top of the hours worked and have good communication with your personal assistants.
What forms (i.e. Difficulty of Care form) will be available with PPL?
The Difficulty of Care Form, along with other forms such as Consumer and Personal Assistant Agreement, Direct Deposit Form, Tax Exemption forms and more will be available with PPL
How do we view active emails?
my active cases tab
Who pays for CDPAP? What are the costs?
Medicaid covers the costs of CDPAP, so there’s no fee to participate.
what does FMS mean?
Financial Management Services
When will registration and training begin, and how do I know what to do?
Our customer service center officially opens on
January 6th. Please call us back starting on that
date, and we’ll get you set up in our system,
provide registration information, and walk you
through the forms and requirements. If you do not
want to do this over the phone, no problem! Just let us know, and we will have a team member
schedule a group or in-person session to help you
through the process. And please mark your
calendars: Registrations and forms for consumers
and personal assistants must be completed by
March 29th.
Are you going to change how the program is run or how I get paid?
PPL and the New York Department of Health are working together to strengthen CDPAP for the benefit of the program’s stakeholders. Our joint goal for the transition is to minimize disruption and make the process as smooth as possible for consumers and personal assistants.
For a follow up question which template do we use?
NY CDPA continued follow up template.
How are you going to make sure my case manager knows to send you my auth so my personal assistant gets paid?
We work directly with case managers and service coordinators to ensure all necessary authorizations are up to date in our system. This helps make sure your authorizations are accurate, so there are no delays in your personal assistant’s pay.
what does FMS mean?
Fiscal Management Services
Can I talk to someone instead of emailing? Can you just call me to answer my questions over the phone?
Of course! We understand some questions are best handled by phone. You can call our customer service team starting January 6th, and we’ll be happy to assist you and answer any questions. The customer service center will be open Monday – Saturday, 8 a.m. to 8 p.m. Eastern Time.
For the app used for signing in and out, does that need to be the consumer's phone?
Our EVV app is called Time4Care and is what both the PA and Consumer will use. So, no, it does not need to be on the consumer’s phone. Each person will have a unique username through the app, so any smart phone that allows for accessing an app can be utilized. For individuals who want to use a web-based application, PPL@Home (or the Portal) will provide a unique username for each person. So, the consumer, representative and PA will each have their own username. If the representative will be signing off on timesheets, they can login from their computer (or smart phone) to approve the time. NY specific trainings on how to use Time4Care will be available in early January
when do we use DO NOT DELETE NY CDPAP?
when we're converting an email to a case.
Can I still choose my fiscal intermediary after the transition?
You can have a choice of your CDPAP facilitator! After the transition, PPL will be the only statewide fiscal intermediary that CDPAP consumers use to pay their personal assistants and handle all other wage-related processing. However, PPL has partners, called CDPAP facilitators, who used to be fiscal intermediaries that can assist you or your designated representative with your registration. Facilitators can help your PA get registered, too! There will be multiple facilitators available in each county that you can choose to work with. Facilitators will have a variety of specialized language, cultural, and disability experience.
what does FMAS stand for?
Financial Management Agent Service
Where do I go to get the registration documents completed?
You can complete registration documents through our online portal, by phone, or in person with an appointment. If you’d like an in-person appointment, please let us know, and we can help you set that up at a location near you.
Do you have any other ways to sign in and out? i.e. a call in system or the ability to use paper time sheets?
Yes, a call in option will be available for people who do not have internet available.
what queue do we assign to a case? and who do we switch the owner of the case to?
NY CDPAP support. Noah or Nissa.
During this transition, will I be considered a new hire and require the two step PPD, and if so, will PPL pay for that?
The PPD is required of personal assistants. PPL will pay costs for this test. We will provide you with more information regarding when you will need to complete this when you transition to PPL.