Object Manager and Lighting App Builder
Sales and Marketing Applications
Workflow and Process Automation
Productivity and Collaboration
Data and Analytics Management
100

A new custom object called Sneaker Inventory has been created for Reebok. Where should an admin adjust how the object appears when it is found in global search?

A. Global Search, Sneaker Inventory, and Global Search Layouts

B. Object Manager, Sneaker Inventory, and Page Layouts

C. Global Search, Sneaker Inventory, and Search Layouts

D. Object Manager, Sneaker Inventory, and Search Layouts

D. Object Manager, Sneaker Inventory, and Search Layouts

100

Which group of objects can be created when converting a lead?
Choose 2 answers

A. Account, contact, lead conversion

B. Account, contact, opportunity

C. Case, account, opportunity

D. Account, opportunity, order

B. Account, contact, opportunity

100

An administrator at Ursa Major Solar is configuring a workflow rule. What are two considerations when configuring workflow rules?
Choose 2 answers

A. Rules can be evaluated when records are created or edited.

B. Rules must be deactivated before using the Data Import Wizard.

C. Rule actions can take place Immediately or can be time based.

D. All existing records are evaluated when a new rule is activated.

A. Rules can be evaluated when records are created or edited.

C. Rule actions can take place Immediately or can be time based.

100

Nike wants to add charts to a Salesforce dashboard. Which three standard chart types can be placed on a Salesforce dashboard?
Choose 3 answers.

A. Tables

B. Heat maps

C. Bar Charts

D. Gauge Charts

E. Venn Diagram

A. Tables

C. Bar Charts

D. Gauge Charts

100

An admin wants to ensure that data is always put into a specific field. Which field property should be configured?

A. Required

B. Default Value

C. Data Type

D. Number Field

A. Required

200

Which three can be modified on standard object fields?Choose 3 answers

A. Field type

B. Label

C. Help text

D. Default text

E. Picklist values

B. Label

C. Help text

E. Picklist values

200

What does campaign influence allow a user to do?

A. Report on the campaigns that have contributed to an opportunity.

B. View the entire campaign hierarchy.

C. Adjust the percentage of influence each campaign has on an opportunity.

D. Summarize campaign member statistics on a campaign.

C. Adjust the percentage of influence each campaign has on an opportunity.

200

The VP of Sales wants to be notified when sales reps move the Opportunity Stage backward in the sales process. Which feature should an admin use?

A. Field History Tracking report

B. Workflow rule

C. Validation Rule

D. Big Deal Alert

B. Workflow rule

200

What are two ways to customize basic reports using Lightning Experience?
Choose 2 answers.

A. By adding a filter

B. By adding links to external pages

C. By adding a chart

D. By adding a Lightning Component 

A. By adding a filter

C. By adding a chart

200

A Sales Manager at Adidas needs to rename and delete dashboards in the Nevada Dashboards Folder. What should the Administrator do to achieve this goal'

A. Go to the Nevada Sales Dashboards Folder, Share, and choose Manage access for the Sales Manager.

B. Go to the Nevada Sales Dashboards Folder, Share, and choose View access for the Sales Manager's Profile.

C. Go to the Nevada Sales Dashboards Folder, Share, and choose Delegated access for the Sales Manager.

D. Go to the Nevada Sales Dashboards Folder, Share, and choose Create access for the Sales Manager.

A. Go to the Nevada Sales Dashboards Folder, Share, and choose Manage access for the Sales Manager.

300

Marketing wants to brand the Salesforce Mobile app to match Nike's approved company colors and graphics. Which set of Salesforce Mobile app branding options are available to the Administrator?

A. Brand Color, Loading Page Color, and Loading Page Logo

B. Individual Page Colors and multiple Loading Page Logos

C. Tab Colors, Action Colors, and Loading Page Logo

D. Loading Page Color, Action Colors, and Loading Page Logo

A. Brand Color, Loading Page Color, and Loading Page Logo

300

Adidas has two separate sales processes - one process for domestic and one for international. Both sales processes have different stages. The executives require a single page layout to provide the sales teams with the same view for both domestic and international sales. Which two actions should the admin take to satisfy these requirements?
Choose 2 answers.

A. Create one record type for each sales process

B. Create one sales process displaying all stages to keep sales teams on the same page layout

C. Create one record type for the page layout

D. Create two sales processes displaying only the stages appropriate to each process

A. Create one record type for each sales process

D. Create two sales processes displaying only the stages appropriate to each process

300

Customer sales reps are supposed to create a record on a custom object called Requests when an Opportunity is moved to "Closed Won". The VP of Sales Operations has indicated that does not always happen or the sales rep doesn't fill all the fields in correctly. The system admin has been asked to remove permissions from the sales reps to manually create these records and use automation. Which tool should be used?

A. Workflow

B. Approvals

C. Visual Flow

D. Process Builder

C. Visual Flow

300
Which two ways can users access Salesforce from their mobile devices?

Choose 2 answers.

A. Install Salesforce Connect for mobile

B. Use Lightning Experience in web browser

C. Install the Salesforce mobile configuration

D. Use the downloadable Salesforce mobile application

B. Use Lightning Experience in web browser

D. Use the downloadable Salesforce mobile application

300

What happens if some records do not meet the data validation criteria when importing data?

A. Import process ignores the data validation criteria.

B. Import process requires user authorization to import the invalid records.

C. Import process fails only for the records with invalid data.

D. Import process aborts when it encounters the first invalid record

C. Import process fails only for the records with invalid data.

400

What are two considerations when activating and assigning Themes and Branding?
Choose 2 answers

A. Each profile can be applied a different Theme.

B. Themes apply to both Lightning Experience and mobile.

C. Only one Theme can be applied in an org at a time.

D. Up to 300 custom Themes can be created per org.

C. Only one Theme can be applied in an org at a time.

D. Up to 300 custom Themes can be created per org.

400

Adidas has decided to offer a partner its products at a discounted rate applied to all opportunities. What should the Administrator do to make sure that the appropriate prices are applied to products on opportunities for this partner?

A. Create a new discount Record Type on the Products object

B. Create a new list price on the the Standard Price Book.

C. Create a custom Price Book with the discounted list prices.

D. Create a custom object for the discounted products.

C. Create a custom Price Book with the discounted list prices.

400

New Balance wants to ensure that High Priority cases get responded to in at least 4 hours or wants them escalated to a Queue called "High Priority Queue." How should an admin configure the Case management process to implement this requirement?

A. Create an Assignment Rule to assign all Cases where Status = High to the High Priority Queue.

B. Create an Escalation Rule to assign all Cases where Status = High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours).

C. Create a Case Milestone to assign all Cases where Status = High to the High Priority Queue

based on the last modification time and set the Age Over to 4 (Hours).

D. Create an Escalation Rule to assign all Cases where Status = High to the High Priority Queue based on when the Pencil & Paper case is created.

B. Create an Escalation Rule to assign all Cases where Status = High to the High Priority Queue based on the last modification time and set the Age Over to 4 (Hours)

400

What is the maximum number of objects that can be added to a custom report type?

A. Two as long as the objects have associations

B. One as long as the object has a master-child relationship

C. Unlimited as long as the objects have associations

D. Four as long as the objects have associations

D. Four as long as the objects have associations

400

Which set of small and large data backup methods are available in native Salesforce

A. Mass Exports, Weekly Data Export Service, and Data Loader Exports

B. Report Exports, Weekly Data Export Service, and Data Loader Exports

C. Dashboard Exports, Report Exports, and Weekly Data Export Service

D. Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports Calculator

B. Report Exports, Weekly Data Export Service, and Data Loader Exports

500

A Salesforce admin for Reebok has created a new Lightning record page for the Sales team to display a report chart embedded on the Account page. There are no Record Types for Account at this time. Which step should the Administrator take to make this page the default view of the Reebok app for the Sales team without impacting the Support team?

A. Make the page the default object record page for the Reebok app for the Sales profile.

B. Create an Account Record Type and make the page the default object record page.

C. Make the page the org default.

D. Make the page the default object record page for the Reebok app

A. Make the page the default object record page for the Reebok app for the Sales profile.

500

The VP of Marketing wants Sales Reps to get updates when materials are updated in the Marketing library. What feature should an Administrator recommend?

A. Validation rule

B. Email alert

C. Approval process

D. Subscribe

D. Subscribe

500

A time dependent action is placed in the workflow queue when the record is created. Which two scenarios will cause the action to be removed from the queue?Choose 2 answers

A. When the record no longer matches the rule criteria

B. When the action is deleted from the workflow queue

C. When a validation rule is triggered for the record

D. When another record triggers the same workflow rule

A. When the record no longer matches the rule criteria

B. When the action is deleted from the workflow queue

500

Sales users need an easy way to let their colleagues know when they go on vacation. How should an admin accomplish this task quickly?

A. Create a workflow rule to send an email alert about the user's vacation dates

B. Enable "Out of Office Message" functionality in Chatter

C. Enable Outlook Sync with Salesforce

D. Use Process Builder to add the user's vacation dates to the department calendar

B. Enable "Out of Office Message" functionality in Chatter

500

The head of marketing at Vans uses a spreadsheet of email addresses obtained from the company website. The administrator needs to ensure that this spreadsheet stays updated by using the Data Import Wizard. Which set of fields are required to update the contact with the new email address7

A. Contact Name and Account Name

B. Contact Email Address and Account ID

C. User ID and Account ID

D. Contact Email Address and Contact ID

A. Contact Name and Account Name

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