What is types of speaking that arise in the workplace
100
be aware of your communication--use and interpret verbal messages--use and interpret nonverbal messages--listen and respond thoughtfully to others appropriately messages to others
What is fundamental principals of communication
100
listeners expect effective delivery listeners make emotional connections with you listeners believe what they see
What is 3 reasons delivery is important to the public speaker
100
using distinctive, stylistic devices sparingly--stylistic devices at specific point--short words are more forceful than long ones--stylistic devices to economize
What is tips for using language effectively
200
understanding types of reasoning--persuading the diverse audience--supporting your reasoning with evidence--using evidence effectively, avoiding faulty reasoning
What is principals or effective reasoning
200
introductions, toasts, presentations, nominations, acceptances, keynote, commencement, and commemorative
What is types of ceremonial speeches
200
improve employ ability, improve relationships, improve health
What is why we study communication
200
eye contact, gestures, movement, posture, facial expression, vocal delivery, and personal appearance
What is the physical characteristics of delivery
200
rehearse with aid, make eye contact w/audience not aid, explain aid, don't pass among audience, use animals with caution, use handouts effectively, murphy's law
What is guidelines for using presentational aids
300
concrete examples--emotion--nonverbal behavior--visual images--appropriate metaphors/ similes-- appropriate fear appeals-- appeals to a variety of emotions--tap beliefs and shared myths
What is employing effective techiques of using emotional appeal
message should be understood, achieve intended effect, message should be ethical
What is 3 ways to determine if communication is competent
300
consider the audience, select and narrow the topic, develop central and main idea
What is selecting and developing an appropriate topic for a persuasive speech
300
inescapable, irreversible, complicated, governed by rules
What is characteristics of communication
400
receptive, neutral, non receptive
What is types of audiences
400
posture, gestures, pauses, intonation
What is strategies for creating humor
400
source, reciever, message, channel, noise
What is communication as action
400
audience attitude, beliefs, and values help predict response--audiences are motivated to avoid dissonance--fear appeals motivate listeners to make action
What is principals of persuasive speaking
400
interpersonal, impersonal, group, presentational
What is types of communication
500
problem-solution, refutation, cause and effect, motivated sequence
What is strategies for organizing a persuasive speech
500
recieve and send
What is communication as transaction
500
feedback, context
What is communication as interaction
500
-illustration/anecdote (brief story) -personal reference -startling fact -reference to occasion -quotation -reference to preceding speech -humor -question -reference to historic event