Person Records
This sub-reason is chosen when helping a camp edit or add an email address for a person
What is Person Edit?
The sub-reason used when a camp runs into an error when trying to edit a custom field
What is Custom Questions/Fields?
This sub-reason includes CampMinder contract and billing cases and questions for Accounting
What is Account Settings > Business Operations?
The sub-reason chosen when instructing a camp on how to add staff history years
What is Contact Info Card?
The most likely sub-reason when a camp has a form that cannot be seen by most families and they are asking for help to fix that
What is Constraints/Parameters?
This NEW sub-reason is for cases where a camp is inquiring about payments Ownership Change, adding a payment method (e.g. ACH), Migrations, or Non-Designated Processor changes
What is CM Payments > Merchant Account - New/Add?
The sub-reason chosen when a camp asks how to change a specific camper's billing address
What is Household?
The sub-reason used when a camp asks for help setting up their form in Admin > CampInTouch > Authorized Grown-ups Settings
What is Forms Setup?
This sub-reason is used when a client’s Paysafe account has been put on hold due to an RBI hold or R29 hold
What is CM Payments > Bank Account Set-Up?
The sub-reason used when a camp asks where they can view all previous photos for a specific record OR upload extra camper photos to a record
What is Records?
The sub-reason used when a camp runs into a defect within the residential travel form
What is System Forms?
This sub-reason is used when Support or the client voids a transaction in the Payments Portal
What is CM Payments > Voids?
The sub-reason chosen when a camp asks why their Staff Recruitment page is missing staff
What is Management?
The sub-reason used when a camp asks how to retract a staff contract
What is Staff Contract?
This sub-reason is used when a camp using a non-designated processor has a question about a failed transaction
What is Financial > Credit Card / ACH Questions?