ICM
These three systems integrate with ICM
What is CFMS, OES, and Bi Portal?
The program that looks up the Outcome and Milestone fee table to determine the amount to be paid.
What is CFMS?
You were viewing your catchment’s program access dashboard report on Monday and need to quickly access it on Wednesday. This button is the fastest way to get to this previously viewed document.
What is the recent button?
In addition to EI Clients, this client type is eligible for Wage Subsidy services.
What is a General Client, General Client with a Disability, ALL BCEA Clients?
(The answer can be any client type. All unemployed residents of BC who are either identified for this service through the WorkBC Contractor or through an employer, may be eligible to participate in this service.)
It is Mandatory to use “this” with all WorkBC Program Logos
What is the funding acknowledgement Logo?
Also acceptable: What is the Canada-BC-Tagline lock up mark?
In addition to when employment is achieved, a Service Request is sent by the Contractors to Service Delivery Division (SDD) when this type of employment is achieved.
What is Self-Employment?
The container in ICM that details and tracks a Client’s Services, Financial Supports, Activities and Outcomes.
What is the Service Plan?
The fee amount a contractor may claim when a BCEA EO client reaches 52 weeks of job sustainment.
What is $2,500?
The main reference document for the BI Portal to answer most questions for users of all levels and is the TOP BI Portal resource.
What is the BI Portal Standards and Guidelines document
A Wage Subsidy that occurs when an eligible employer identifies an individual as suitable for a Wage Subsidy position.
What is an Employer Identified Wage Subsidy?
This WorkBC brand logo is ”not” available for contractor use
What is the WorkBC Parent Brand logo?
Anecdote: The WorkBC Parent Brand logo available on Ministry produced documents
This resource is for contractors to use to support communication with Service Delivery Division (SDD).
What is the ICM Communication Guide?
This TAB contains every document uploaded to the case.
What is the Attachments Tab?
These are two payment types that are not included in the Forecast Tool.
What is GST and Prepayments?
(technically GSOF does not have a row but included in the “invoice” column)
Where would you go to find the labour market trends report for your region?
What is the Analytics Hub?
The type of client that is processed and administered as Employer Identified Clients .
What are Self Serve clients?
A new document was developed by Stakeholders for reporting on Ministerial enquiries.
What is the Ministerial Enquiry Quick Guide and Form?
When the Service Delivery Division (SDD) has concerns with Service Request usage they send this to the CAPA?
What is CAPA Feedback form
This tab will provide me information on whether a case was transferred between catchments, and if so, the date that transfer happened.
What is the History Tab?
To offset the reduction of guaranteed funding a new Fee of $400 is introduced.
What is a Client Milestone Fee for starting employment (i.e. week 1) ?
An area where interactive data is available to better support WorkBC Employment Services Service provider activities with interactive data. It contains the most used information at the catchment level, including catchment characteristics, client journey overview, caseload at case manager level, service, financials and sustained outcomes.
What is the Catchment Dashboard?
When an employer has applied for Wage Subsidy with an Identified Employee, Contractors will be searching OES and ICM to confirm that the Catchments match. If the Client is Case Managed in a different Catchment than the Business address, the application will be moved here.
What is the Client catchment?
This type of marketing uses the WorkBC Employment Services Logo
What is specific programs? Such as WS SE or SPEI.
WorkBC Contractors can “Create an Alert” in ICM about an incident, issue, and/or an investigation regarding an individual. In addition to having access to Alerts posted by the Ministry's Service Delivery Division, WorkBC Contractors also have access to Alerts posted by these 2 other organizations.
Who is the Ministry of Children and Family Development (MCFD), and by other WorkBC Contractors?
This specific value when entered in ICM by the contractor is used for all sustainment related reporting and is known as the START DATE of sustainment.
What is the Sustainment Achieved Date?
The one thing that should never be done when entering an ICM Outcome # in the Service Delivery Report located in CFMS
What is a blank space after the ICM Outcome #?
A static monthly report that shows the distribution of inclusion group clients accepted into ES Services.
What is Program Access Dashboard?
The duration of Wage Subsidy should not exceed 24 weeks. In documented circumstances and based on Client need, for a Custom Client (WorkBC Match Clients with disabilities or Multi-barriers) this is the maximum number of weeks for the duration of Wage Subsidy
What is 78 weeks?
This should have the word “Centre” in the WorkBC Centre logo centered
What is [Logo for] print materials?
BCEA clients who participate in Skills Enhancement will continue to receive this?
What is Income Assistance or Disability Assistance benefits?