Communication Basics
The process of transferring information so that it is understood and acted upon?
What is communication
Type of communication that follows official channels and structures
What is formal communication?
This type of barrier to communication refers to noise or distance
What is a physical barrier?
The shared values, beliefs, and behaviors in an organization.
What is corporate culture?
When employees are unwilling to accept organizational changes
What is resistance to change?
Type of communication that happens when the message is accurately received, understood, and leads to the desired response.
What is effective communication?
Type of communication that occurs naturally in social settings, like lunch breaks or chats
What is informal communication?
This type of barrier is created by using jargon or complex language
What is a language barrier?
Charles Handy
Who identified four types of corporate culture?
Fear, lack of trust, comfort with old ways, or poor communication.
What are reasons to resist change?
To coordinate work, build trust, improve decision-making, motivate employees, or prevent misunderstandings.
What are reasons why communication is important in business?
Builds relationships, spreads information quickly, promotes trust.
What is the importance of formal communication?
This type of barrier involves fear, stress, or lack of trust
What is a psychological barrier?
Power, Role, Task, and Person cultures
What are the four types of corporate culture?
By providing training, mentoring, or recognition for progress
What are ways to support employees during change?
Type of communication that occurs when a manager speaks to an employee
What is vertical communication?
A principal’s official memo or staff meeting.
What is an example of formal communication in school?
This type of barrier occurs due to differences in values or customs
What is a cultural barrier?
This culture focuses on teamwork and flexibility
what is the task culture?
The act of sharing timelines, challenges, and benefits
What are examples of being transparent?
Communication between people at different levels or departments
What is diagonal communication?
This type of communication is quick and flexible, but less reliable
What is informal communication?
Use clear language, encourage feedback, build trust, provide training, or use the right channel.
What are strategies to overcome communication barriers?
Determines whether communication is open, formal, or restricted; affects trust and collaboration
What is how does corporate culture influence communication?
Adopting a new technology or restructuring to increase profit
What are reasons for change in a business?