Einstein 360s
S4X
Video Stuff
Video packages
More
100
payment center location, equipment inventory
What is BAM
100
Recognize the customer's existing relationship
What is Show Appreciation
100
Type of cable from the wall to the box
What is Coax
100
Local channels
What is Limited/ Basic/ B1
100
What tab gives- promotions-DP-TP-QP
What is Available Campaigns
200
The bell /red dot in the right corner
What is news and alerts
200
Do everything within your power to resolve the issue
What is Own IT
200
Protect your children from R rated movies/ TV
What is Parental Control
200
Package that includes all the premiums
What is Premier
200
$9.95 needed with any High Definition DTA or High Definition cable box
What is HD Tech Fee
300
Want to see what type of equipment and what it looks like
What is Click on the "Devices" / Equipment
300
Promote Xfinity brand, products and services
What is Be an Xfinity Ambassador
300
Two home phone products we offer
What is Unlimited and Unlimited Savor
300
Over 220 channels- MC- OnDemand- No premiums- lots of sports
What is Preferred
300
25 upload 5 download who am i
What is Performance Internet
400
What tab do I choose to GET THAT MONEY
What is Billing/ Payment
400
Keep customer accurately informed throughout interaction using transparent communication
What is Set Clear Expectations
400
Two personal emergency alert companies now supported by Comcast for our CDV packages
What is Philips Lifeline and Linear
400
This tier is sold only with the Limited/Basic
What is Family Tier
400
Channel-Care means
What is Truck Roll
500
Trouble Shoot Video/ Internet/ CDV
What is ITG's
500
Make all interactions for the customer quick and easy
What is Make it Effortless
500
What is the price difference of a Legacy HD/DVR versus- X1 HD/DVR
What is No difference
500
Voice to Go- 12 calling Features - UCID- Free Long distance
What is Unlimited / Unlimited CDV
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