Conversation Analytics
Customizable dashboards, metrics, and calculations.
What is a business intelligence layer?
Number of languages available in transcription engine.
What is 31+?
Remove PII data.
What is redaction?
Listen to calls within Evaluations.
What is interaction player?
SuccessKPI security standards.
What is PCI, HIPAA, SOC2?
Scheduled delivery of reports.
What are subscriptions?
Transcription accuracy.
What is 90%?
Building blocks of Playbooks.
What are topics, themes, and actions?
Workspace to empower agents.
What is coaching workspace?
Immediate deployment & infinitely scalable.
What is Pure SaaS?
Get in and out of analytics with data you need quickly.
What are key tiles?
Understand what people are feeling in conversation.
What is sentiment?
Explanation of a Playbook.
What is if this, then that engine?
AI Powered end of call automation toolkit for agents to improve efficiency.
What is automated disposition codes and wrap up notes?
Purchase full SuccessKPI capabilities within AppFoundry.
What is Powerpackage?
Separate data by division, agent, or queue.
What are data partitions?
AI Powered new word detector.
What is phrase recommendation engine?
Real-time audio feed.
Score 100% of digital and voice interactions.
Specific access to SuccessKPI product.
What is roles-based access?
Connect to external data.
What is import / export function via AWS S3 bucket.
The five styles of sentiment.
What is sentiment over time, by channel, by agent vs. customer, by brand, by entity.
Types of actions taken by a Playbook.
Select calls at random based on defined frequency and criteria.
What is call hydration?
Genesys quota retirement for AppFoundry bookings.