The screen that is used most often for discussing and answering questions the customer has regarding their bill.
What is CL Screen
100
This is determined by the connect day.
What is Bill Day
100
Allows the user to make adjustments for active services by entering the number of days and the services to credit/debit.
What is Adjust by Service
100
The process of pinpointing and processing delinquent accounts
What is Collections
100
Account Number, First/Last Name, Address/ZIP
What is Ways to search for customer
200
Allows user to view balance and process payments on an account.
What is CA Screen
200
This determines when a payment for the current billing statement is due
What is Bill Cycle
200
Allows the user to make adjustments for activation charges, etc. or services that have been disconnected.
What is Online(Onetime) Adjustment
200
Payment arrangement with a customer who has committed to make a payment on a certain day.
What is Promise to Pay
200
Displays a count of Work Order errors based on two queries.
What is Viper Tab
300
Allows user to set up/change method of payment
What is MP Screen
300
02/15/14 to 03/14/14
What is Bill To/From Date
300
These screens allow you to do an Adjustment by Service.
What is CL and CS Screen
300
You see the chain of events in regards to collections for this particular account in Sky Coms.
What is Scheme
300
This link displays if customer is not registered on the Suddenlink.net portal.
What is CSR Portal
400
This task code is used to change the Billing address or to split a statement.
What is SF Screen
400
Customers at times will ask that their bill be sent to a different address, other than their service address. This is known as a......
What is Bill to Address
400
Comments about adjustment posted to accounts (credits or charges) are found on this screen.
What is AC Screen
400
Dispatch will usually schedule the NPD for physical/hard disconnect within....
What is 2-3 Business Days
400
This affords our customers a number of convenient self-service menu options before speaking with a customer service representative saving them time.
What is IVR
500
Displays collection information, past due balance, F19 to make promise to pay and customer contact comments.
What is CO Screen
500
Splitting, Merging, Change Bill Address, Change Bill Day.
What is Billing Options
500
Enter this from any window with access to the CUSTOMER INFORMATION task list to apply an Online Adjustment to an account.
What is $ (dollar Sign)
500
Refers to the process of removing a customer’s account balance from the company’s receivables, stopping the sending of bills and correspondence and turning the account balance over to a collection agency for collection.
What is Writeoff
500
Required at the end of each call for Account Service and Technical Support agents.