Leasing 101
After a tour, when should you follow up with a call or email?
Within 24 hours.
Bonus: if you say 'enroll drip campaign' you get a bonus point!
When should employees verify their own timecard each pay period?
After their final shift in the pay period.
What does Sue get at MOKA coffee?
Miel latte
When should your Elan credit card charges be coded by?
27th of the month!
Who's the compliance director?
Kim Kennedy
In general, occupancy should be at:
Market Rate: 95-98%
Affordable: 95% or better
When should I use my named Oakbrook email instead of the property email?
For all personal and confidential issues including performance/disciplinary concerns, medical, compensation and individual benefit questions
What color is Billy's Jeep?
White
How often should you approve your Nexus invoices?
Every day!
Can a new prospect move-in prior to their section 8 voucher starting?
NOOO!
What's a perfect phone greeting?
Sue and Kelly Judge!
True or False - You may personalize company issued laptops and tablets as long as it's not offensive in nature.
False
What does Sue call Kelly Phillip's Daughter?
Penalopé
What is an example of a Capital Expense?
Any non-recurring repair or upgrade over $5000
When do we charge $50 for a late recert?
If a recert is not completed 60-days prior to the lease ending
Name two types of closing?
1. Assumptive Close: You act and speak as if the sale is already guaranteed, discussing delivery dates or next steps rather than asking if they want to buy.
2. Summary Close: You recap all the agreed-upon benefits and value before making a direct request for the final commitment.
3. Urgency or Scarcity Close: You use a limited-time offer or low stock availability to encourage the buyer to act immediately.
4. Option Close (Alternative Choice): You give the prospect a choice between two positive paths forward (such as "Do you want to start on Monday or Wednesday?") rather than a yes-or-no question.
How much is our employee referral bonus?
$1500 for positions 20+ hours each week. Paid out after 6 months. Employees must be in good standing.
What was Michael's closing point at Budget Camp 2026?
Gratitude is Everything
How do you check if your rents are correct at month end?
Pulling the Rent Up report
When should files be sent to compliance for recerts?
60 days prior to lease end
What are the 4 P's of Property Management?
1. Promotion
2. Product
3. Pricing
4. People
When does open enrollment end?
TODAY
When's Jacob Klein's Birthday?
October 25th (Same as Sue's!)
How do you refund a current tenant over-payment?
Put in a support ticket with refund amount, required ticket fields, reason, and any supporting documents.
Refund right out of rent payment or MRI (Not disbursement request!)
If your resident is a hold over and moves out Nov. 15 but their lease ends Oct. 31, when do you move them out?
One site: moved out 10/31
MRI: moved out 11/15
Bonus: If your resident breaks their lease, and moves out 9/15, but their lease expires 10/31 - when do you move them out?