Vocabulary Terms
How you think or feel about a situation
What is attitude?
This part of an email contains most of the information in the email
What is the body?
These skills help you get and keep a job
What are employability skills?
Hard skills are learned from this
What is school/job training?
This number is how many types of business communications there are
What is 4?
One's inclination to do a task
What is willingness?
The tone in a business email should be this
What is polite?
Employability skills are both of these types of skills
What are hard skills and soft skill?
Soft skills are learned from this
What is experience and social interactions?
This type of business communication involves communication from low ranking officials to high ones
What is upward communication?
An application typically used in an office or business environment, eg a word processor, spreadsheet, presentation package or database program.
What are office applications?
This part of the email greets the reader
What is the salutations?
Employability skills can determine this
What is jobs you are able to be hired for?
Problem solving skills are this type of skill
What is a soft skill?
This types of business communication involves high ranking individuals communication to low ones
What is downward communication?
The process of choosing between two or more alternatives or options; most logical way to make a decision.
What is the Decision Making Process?
This is the very last part of an email
What is the signature?
These communication skills allow you to collaborate with others
What is teamwork and communication?
Decision making skills are this kind of skill
What is a soft skill?
This type of business communication involves employees of an organization communicating to external parties
What is external communication?
The people who are employed in a company, organization
What is personnel?
This comes right before the signature
What is the closing?
Empathy and problem solving skills are becoming more important because of this
What is artificial intelligence/technology?
Oral Presentation skills are this kind of skill
What is a hard skill?
This type of business communication involves one department communicating with another
What is lateral communication?