Staffing and Scheduling
Teaching and Training
Sales and Inventory
Business Analysis and Problem Solving
Culture and Effective Communication
Ops Standards and Continuous Improvement
100
We are changing this process to be clear, consistent, and fair.
What are our promotion practices?
100
This 20 minute training should be completed by all SMs and ASMs by 5/17.
What is Creating and Maintaining a Respectful Workplace?
100
This popular Starbucks Refresher flavor will be rolling out between 5/18 and 6/15.
What is Strawberry Acai?
100
Using the MO&P System Check to identify and plan to correct gaps can help you to grow these two metrics for the MO&P channel.
What are customer occasions and items per transaction?
100
The title of the most current Third Place Development Series.
What is Nurturing Religious Diversity?
100
This beverage recipe is being simplified to no longer include one less pump of syrup.
What is a flavored cappuccino?
200
You will post open shift supervisor positions in this platform.
What is the My Daily Message Board?
200
You will use this to observe partner success during opening and closing shifts.
What is the Deep Dive Observation-Open & Close Tool?
200
The new Strawberry Funnel Cake Frappuccino is replacing this former seasonal favorite.
What is the S'mores Frappuccino?
200
Decision Center is getting an update with this new dashboard, which will help to lead partners in creating best moments.
What is the Customer Experience Dashboard?
200
This new award is given on what cadence?
What is quarterly?
200
To continue delivering best moments safely, you should use this tool to identify gaps in store conditions and work practices.
What is the Store Operations Assessment?
300
Prescreening for hourly applicants will now take place here, instead of as a separate process.
What is Taleo?
300
This Training program in My Learning has now been updated with videos, closed captioning, and voice over, providing a more accessible design.
What is Safety and Security training?
300
You can use this tool to determine the amount of 4X Refresher bases to prepare.
What is the Batch Guidance Tool?
300
The new Customer Experience Dashboard will include a Customer Connect Tab and this new Tab, which will show Individual Store Ops Drivers.
What is the Store Ops Tab?
300
Eboo Patel, who was a member of President Barack Obama's inaugural Advisory Council on Faith-Based Neighborhood Partnerships, has engaged with Starbucks for this activity.
What is the Third Place Development Series?
300
The System Check tools are being expanded to include this operational station of the store.
What is Mobile Order & Pay?
400
All SSV promotions will now take place here, instead of in MSS.
What is Taleo?
400
Teamwork, Food Case, and Dishwashing are three topics for this Training Module.
What is Barista Open & Close Training?
400
Baristas can make 15 beverages with one unit of this beverage component, launching during Summer 1.
What is the new Refresher 4x base?
400
The Summer 1 PPG advises SMs to use this resource if repeat opportunities are identified during Store Operations Assessments.
What is the Preparing to Lead Change Worksheet?
400
Store Level Barista Champions should be communicated to DMs by this date.
When is May 24?
400
Braille and Large Print Menu availability will be communicated to customers with this tool.
What is a window cling?
500
We will be able to add these to our candidate's profile in Taleo.
What are interview notes?
500
The new Shift Supervisor 90 training program focuses on this skill set.
What is de-escalation?
500
Changes to this assignment may alter the assortment of products available in your lobby.
What is Merchandise Tier?
500
This new Decision Center metric, entitled "What's Possible", will display the potential customer connection score you could receive if you do this.
What is convert the customer's experience from good to great?
500
These five buckets of skills are demonstrated during this year's Store Level Barista Championship.
What are beverage builds, brew quality, machine maintenance, beverage routine, and customer connection?
500
This new addition to Steps to Excellence will help managers to create and sustain a plan to complete store tasks.
What is Clean and Maintained Stores?