Website Wizards
Where do we find facility hours?
Hours tab
A patron walks up. What should you do immediatley?
Greet them
What amount should every till start with?
$125
What do you say if someone walks in without a membership?
Ask what they're here for/verify
Are we a Salt Lake County Facility?
NO
Where would you check Open Plunge times?
Hours --> Open Plunge
A patron is upset. What's the first thing you do?
Stay calm, listen, acknowledge
Do we accept bills over $20?
NO
What do you check on an account to confirm someone's identity?
Name, age, info in system
How old does a child need to be before they come in to swim on their own?
10 years old
A parents asks about swim lessons. Where do you go?
Programs --> Aquatics
Someone has a complaint. What do you do?
Listen to find out what the complaint is in reference to. If needed give proper card information for department it's over.
Only annual memberships.
What determines resident vs non-resident?
Assessor Parcel (tax district)
What is the rule for 14-15 year old's in the weight room?
Must have a parent or legal guardian or have taken the weight room orientation class
Where do we find fitness classes?
Programs --> Fitness Classes
A patron is yelling about a policy. What do you NOT do?
Argue or escalate emotionally.
What is 'counting out?'
Returning your till to $125.
What line are you looking for in the Assessor Parcel?
Oquirrh Rec and Parks
Can high school students be here during school hours?
NO (explain the policy)
What are the 3 main sections of the website where most answers are found?
Hours, Programs, Memberships
What is our policy for cancelling party reservations?
Cancellations must be submitted in writing within 14 days of the scheduled usage to receive a full refund
What goes in your drop bag?
Cash, green slip, receipts, comp/get out passes
What do you do if someone insists they are a resident but the Assessor says they aren't?
Calmy explain, double check, get shift lead if needed
What is considered "on time" to your shift?
10 Minutes Early