Who Does It?
This team initiates most personnel actions in Munis.
Who is Staffing?
A job code mismatch between job/salary and master record causes this problem.
What is a disabled network account?
Payroll can't process a termination because the end date is missing. Who needs to fix it?
Who is staffing?
Before troubleshooting a ticket, this step ensures the team knows you're on it.
What is click "Start Ticket"?
When processing a termination, ERP Support must confirm this tab is complete before provisioning removal begins.
What is the dates tab in the Employee Master?
This team sets up salary details, including grade, step, and years of service?
Who is Compensation?
This action must be completed before provisioning Infinite Campus access for certified staff.
What is output posting in Munis?
A principal says their new employee can't clock in. The most likely step that was missed.
What is ensuring their setup in the time clock and in Time and Attendance?
To maintain accurate rosters in Time and Attendance, the employee must have this updated in Munis.
What is the Employee Master record?
To avoid employees with location changes showing up under the incorrect manager in Time and Attendance, this needs to be updated.
What are time and Attendance rosters?
This team creates or ends the job/salary records?
Who is Position Control?
This must be entered on the Pending Employee Benefit screen to prevent benefit deductions from continuing after separation.
What is the benefit end date (typically 08/15/25 for summer pay scenarios)?
The wrong job is marked as primary in the salary record. What breaks downstream?
What is system access?
Before transferring a ticket to another team member in Incident IQ, you should do this to ensure clarity.
What is leave a detailed internal note explaining what has been done and why it's being reassigned?
If a timekeeper reports they don’t see their employee, ERP Support should check this system component first.
What is the employee’s assignment to the correct roster in Time & Attendance?
This team approves and output posts most personnel actions.
Who is Payroll?
The pay start date must align with this value to avoid payroll issues.
What is the effective date?
A payroll record has the correct dates, but the Pay Status field is blank.
What is Compensation forgot to set the Pay Status to "Moving Out"?
If a supervisor changes, this must be manually updated in Time and Attendance for both time approvals and time-off requests.
What is Workflow Management?
This tab in Munis must be checked before processing a termination to confirm the employee’s end date.
What is the Dates tab in the Employee Master?
This team enables ESS access and Time and Attendance.
Who is the ERP Support Team?
The most common cause of delayed access to Munis for contractors.
What is a missing Incident IQ ticket or incorrect job code?
A Time & Attendance termination is processed, but the employee still appears active in Munis.
What is the personnel action wasn't output posted or the termination date was not entered correctly?
Before escalating an issue to leadership, ERP Support should do this to demonstrate due diligence.
What is verify the issue, check relevant documentation, and confirm it cannot be resolved without leadership support?
This must be avoided when closing a ticket to ensure the user doesn’t receive an incomplete or confusing resolution.
What is closing the ticket without a clear resolution summary or testing the fix?