Who
This type of guest books a stay that lasts 30 days or longer.
Who is an Extended Stay Guest
Use of this device should be limited to work only purposes and not in sight while at the desk
What is a Cell Phone
Opening date for Hotel season
May 5th (Will Accept April 28th due to early group arrival)
SDS Sheets for chemicals in the building are found here
Health and Safety Board in the Office
Promo codes are used for this
What are to provide a dicounted rate for a group or select guests
This requires a proper greeting and proper signature, even when sent internally
What is an email
Closing date for Hotel season
August 19th, 2023
Behind front desk, in side storage or 3rd floor linen room
The Non Zero balance report tells you this
What is to show you which guests have outstanding balances on their account
A call to these two people is made when you have maintenance concerns.
Ray, Maintenance Services Lead and Jose, Maintenance Services Representative.
This is to be worn on shift at all times.
What is the uniform shirt or jacket, a name tag, black pants and black shoes.
June 15th, 2023
You would find a promo code for a group booking listed here
CLC Docs - Sales and Marketing - 2023
An outline for your daily tasks can be found on this report
What is the End of Shift report in CLC Docs
You need housekeeping in a suite, this is who you call.
Jackie or Maria, Housekeeping Services Representatives.
These 5 policies work together to keep workers safe in the workplace
What is WHMIS, Health and Safety, Workplace Violence and Harrassement, AODA and Human Rights
Students 2nd payment deadline
August 1st, 2023
As a guest is checking out, they inform you a light in their suite is out. You can place a maintenance request here.
StarRez Web - Rooms - Maintenance
You complete this each night shift to balance the daily payments
What is the Night Audit Report
A student is requesting information on an ESA. Who do you put them in contact with.
Alex, Residence Life Coordinator.
The 3 pillars of CLC
What are lead, serve and engage.
Summer Term move in for students.
May 6th, 2023
You are placing payments on account for pre-paid OTA bookings. You find payment information here.
SiteMinder
What is a Movement Report, the printed Reg cards and the Expected Arrivals panel on your dashboard.