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Jeans, a polo, and closed toed shoes are?
Appropriate work clothes
An an individual should show up to work on ______.
Good body language is ________.
Facing the individual you are speaking with, maintaining eye contact, and keeping your body language open.
What is personal space?
The space between you and another individual.
Customer service is _________________.
the support you give a customer.
Nonverbal communication is __________.
Nonverbal signals include everything we wordlessly say, including sighs, eye contact, tone of voice, hand movements and body language.
Soft skills are____
skills that help people get along with other people.
An example of acceptable work behavior___.
___
Conflict resolution is a way to ___________.
Solve a Problem
An example of unacceptable work behavior is ___
____
Asking questions, giving your opinion, asking for feedback, and scheduling check-ins are all _______.
Good Communication
What is a hard skill and give one example.
Hard skills are teachable and measurable abilities, such as writing, reading, math or ability to use computer programs.
Give 2 examples of public safety jobs.
police officer, firefighter, paramedic, EMT, ect.
What are the job duties of a stock clerk?
organizing product displays and storage
Name two places a cashier can work.
Jewel, Walmart, Target, Friday's, Chipotle, Burger King, Shoe Carnival, ect.
True or False: An individual has to tell their employer about a disability.
False
Name 3 different ways you can commute to work.
Walk, bike, uber, bus, train, parent
What is a resume and where should you bring it?
A resume is a document created and used by a person to present their background, skills, and accomplishments. You should bring a resume to your job interview.
What does self advocacy mean?
Speaking up for oneself and one's interests.
Scenario: Jane works at a grocery store. A customer asks Jane where the soup isle is. Jane interrupts the customer and says, "I have no idea where the soup isle is. You can ask someone else." What should have Jane done?
Listen to the customer and take her to the sop isle.
A customer at Mariano's cannot find the canned beans. He is looking around the store and asks you for help. What do you do?
Show him where the canned beans are.
What is a question I could ask a job interviewer?
__________
You are working at Dunkin Donuts. The coffee machine runs out of coffee. What should you do?
Refill the coffee machine/tell the customer the coffee machine is out right now but will be back in a few minutes.
True or False: In order to receive accommodations at work an individual has to tell their employer about their disability.
True
Answer the following interview question: Tell me about yourself.
____________