Lotion
What is the fab 5?
Bronzer
Intensifier
Facial
Extender
Misc. Product
What is the phone policy?
Put it in your cubbies when you first get to work
What is the evergreen offer of the month?
$7 any level sun bed
What is the purpose of a tour?
To build a relationship with the client
If a client comes in on Saturday to go into their Fast bed for 20 minutes, what do you recommend?
Weekend upgrades for half off with EVERY client?
What does DHA do? Do natural bronzers have them?
DHA gives you immediate bronzing and delayed bronzing, which means it tans you during and after your visit. No natural bronzers do not have them.
How do you properly fill out a coupon?
Print off the receipt, write your initials, the date, the clients first and last name, and their client number
What are the lotion deals of the month?
25% off Jwoww
50% off hemps
What is a tanning consultants job?
To consult clients on their skincare needs and get them into the proper tanning equipment and lotion. Make the client leave with some knowledge about skincare and tanning
Someone comes in with a Jwoww Reality Check lotion bottle that is empty and is complaining their tan is not lasting. What do you show them?
25% off Jwoww Lotion Bottles
50% off Hemp Nation Tan Extenders
What are the 5 reasons to use a tanning lotion?
Reduce body odor
Reduce fine lines and wrinkles
Replenishes skin with vitamins and minerals they loose in the bed
70% of your tan
Moisturizes your skin and makes your tan last longer
What are the proper steps of a Biometric Override?
Try everything to get their fingerprint to work, if possible grab CJ or I and we will reregister it. If it doesn't work send an E-lync to me and CJ telling us their first and last name their client number and the reason why you refused it.
What is the bundle of the month and how much is it?
$79.99 status symbol, angel, hello bubbles, eyewear, and a instant visit
What are the steps to getting a sale?
Acknowledge
Support
Temperature Check
Close the Sale
If someone comes in and just wants three sessions in a fastest bed, what should you offer them?
Ask them what they are tanning for, Club Sun Memberships, Black Friday 3 month deals, 25% off new membership discount
Tell me 3 facts about Status Symbol.
Safflower Oil and Avocado Oil to condition skin and help your glow
Nordic Orange helps repair skin and is high in Vitamin C
Contains Carmel and is silicone base so a little goes a long way
What are the Must See Behaviors?
Friendly Greeting and Exit
Touring and Retouring
Non-tanning Related Questions and Open Ended Questions
Did You Check In Online?
Eyewear
Closing the Sale
Relevant Recommendations and Relevant Tanning Times
What deals do we have for Black Friday and how long is it?
11/19-11/25
$5 regular sprays and $5 any level bed
$14.99 tour of the city
3 months of Fast tanning for $30
3 months of Faster tanning for $45
3 months of spray inc $59 -$4 spiff
25% off annual radiance
BOGO lotion packets
33% off all products
What is a relevant recommendation and what does that look like?
A client comes in for a $5 spray for toys for tots, what do you do?
Talk about the memberships we have to offer and how sunless bottles are 25% off. Your main goal is to get them into a membership so they can become a member of the STC family.
What does a tingle do? Who does it benefit and why is it beneficial to use one? Who should not use one?
Oxidizes you pores, opening them up to 50%, allowing more light to come in. Benefits people who are hitting a plateau and feel like they can't get any tanner. It mixes up lotions to trick your skin, allowing yourself to shatter that plateau. People with sensitive skin should not use one.
What do you need to write on a check when you get one?
Drivers License Number
DOB
Expiration Date
State
Phone Number
What are the two spray promos going on this month and what do each come with?
$10 any spray tan event
50% off all sunless packets
CT primer bottle or spray for $19.99
$5 toys for tots
$5 any spray tan
25% off sunless lotion bottles
50% off all spray packets
Pulled straight out of their account/ never miss a payment even if card expires
Adds 25 free upgrade points to their account
Waives membership activation fee
Client walks in on November 21st, for a $14.99 tour of the city. How do you properly handle this situation?
If they only want the tour of the city, then what do you do?
1.)TOUR THEM!
Find out what they are tanning for
Get them into a Club Sun Membership
33% off lotion bottles
2.) 33% off lotion bottles or BOGO on packets