Busy Season Go-To's
tan __, __ 3
tan 3, clean 3
What is your assigned daily spa goal?
7 spa visits every shift
What 2 benefits do clients get when signing up with checking?
$10 off and $30 free upgrades
Ask them for their driver's license and help them get signed up on the app
Where do you go to reset a client's password for the app?
iservice
c____, b_____, t_____
clients, beds, towels
What new items do we have available to offer to spa clients?
Robes and slippers
What is the free product that VIP Members get?
VIP tanning bag
A client pulls up their scan card on the app and it says "0". What do you do to fix this?
Use their drivers license to verify their account, go to their demographics page and type in their customer number into their scan #.
How early should we be clocked in BEFORE our shift?
5 Minutes
________ is key
communication is key
A client has never used spa before. What should we do?
Take them on a Tour!
If a client purchases a membership that is not a VIP, what do they get for FREE for a week?
VIP ALL Access Pass
A client is trying to check in for a tanning visit, but it is only letting them choose sprays. What needs to be updated on their account?
NCR and skin type chart
better performance =
Better performance = more hours
always ___ the line
always check the line
What discount do clients get on redlight eyewear their first time using red light?
60%
A NEW client signed up for a membership. What 3 mandatory documents need to be signed?
NCR, Skin Type, and Membership Terms and Polices
Brenda is in the Hydro bed and is already checked in for #17. A client comes up and says that they want to tan in bed #17 today. Brenda has 1 minute left in the Hydro bed. What do you you do?
Tell the client that there is someone in line about to go into that bed. Ask if they would like a different bed, or try spa first!
How many times can a minor tan without a parent signature?
ONE time if they have tanned here before. Not at all if they have never tanned with us.
__________ wait times
Overestimate wait times
What is a spa unique tanner?
Every one person that uses spa
What discount do clients get on a LED session the day that they sign up for a new membership?
33% Off
You all of a sudden have a family emergency and you are not able to make it to your shift tonight. What is the plan of action?
Call Courtney and Cass to explain, once approved, reach out to the first cut for coverage, try to switch shifts if possible, send final message on Woven
What is the first thing you should check after you clock in?
Woven