CREDIT CARD
When Falcon send you a text message, what is the phone number where it came from?
Members will receive a text message from short code 77105
A member calls in to dispute a pending a transaction. What can we advise the member?
We can advise the member that we cannot dispute a pending transaction and to have them call us back when the transaction is posted
How much is the fee to stop a check in the mobile app?
$10.00
If a member wants to change their auto loan payment due date, which dept. should we reach out to?
Consumer Loan
What is the maximum amount that a member can deposit using RDC in a personal account?
$2500.00
if a members calls asking about the business credit card , which is the phone number we refering to?
800-416-6609 spendtrack
What is the turnaround time on a credit/debit dispute?
7- 10 Business Days
how much we charge to process a stop payment over the phone?
$29.00
What was Suncoast Credit Union called in 1934?
Hillsborough County Teachers Credit Union
What is a warm transfer?
connecting a member to another rep with an introduction and relevant context
In order to do a cash advance what information we need to check from the member?
last 4 digits of the CC and expiration date.
How many NSF can be reversed by the RS?
2 additional
Unscramble this Word:
Gevink Hojnnso
Answer: Kevin Johnson
what are our culture beliefs?
got it, grow it, do it
which is the transactions code that we put in epysis to do a credit card cash advance?
LAXSD
At what time and day took place the last State of the Credit Union?
10/14/2026 at 9:00 am
What does APR stand for?
Annual Percentage rate
How much a member can advance in the credit card?
up to 30% of they credit limit.
What code should we be in right now for this meeting?
Scheduling meeting