Culture 1
What is our purpose?
Improve the financial lives of our members
What is our vision?
Reach 2.5M Members by 2030
Cultural Belief #1
Got it
Cultural belief #2
Do it
Cultural Belief #3
Grow it
Annual member growth of 8%
Key Result #2
Net Promotor Score 80%
Key Result #3
App Rating of 4.80
Experiences shape ______ which drive actions and results.
beliefs
Where should we focus on staying?
Above the line
Define focused recognition
Words of appreciation for each other while continuing to focus on how our actions positively impact our Cultural Beliefs, R2 and/or Key Results
What does going "below the line" mean?
Focusing on what you cant control and on why they cant get results.
What is the 1st strategic anchor?
Growth Through Price & Financial Wellness
What is the 2nd strategic anchor?
Be the members advocate
What is the 3rd strategic anchor?
Be envied in digital delivery
Levels in the results pyramid
Experiences, Beliefs, actions, Results
What animals do I have?
2 dogs, Daisy & Delilah
What are my 2 kids name?
Maverick & Nash
Where is it okay to go during difficult obstacles but not okay to stay there?
Below the line
What are the 3 focuses on focused feedback
Appreciative, Constructive and the impact on R2 and/or the key results
Examples of being "below the line"
Wait and see, Cover your tail, finger pointing, ignore or deny, not my job, tell me what to do
Steps to accountability
See it, Own it, Solve it, & Do it
Define Grow it
I thrive on oppurtunity that ignites growth
Define Do it
I make decisions. I am trusted and supported. My voice matters.
Define Got it
I confindently own every member and employee experience and find solutions