The Wells Fargo Wagon is a Comin'
What financing options do we currently offer?
6 Mon/ No Minimum
12 Mon/$499 Min.
24Mon/0% APR/20% Down/$2999 Min
36 Mon/0% APR/$2999 Min MATTRESS ONLY
72 Mon/8.99% APR/$499 Min
Since 1958, this family owned fine furniture dealer has built a solid reputation for it's high end fabric and frame construction
King Hickory
The don’t use it don’t lose it voucher that is mailed to a customer is good for how long?
90 days
After picking up product, damage must be reported within this timeframe
48 hours (2 days)
Scenario: Order was placed under customer Karen Sky, when going to apply for financing she realizes she doesn’t have her DL. Her partner comes in the next day to apply for financing and pay for the sale. How would we handle this?
The sale would need to be rewritten under the name of the person applying for the financing.
Frames from this vendor include the Pipin, Mikaela, and the Colt
Simon Li
The standard VIP plan covers up to $20,000 and maxes out at the amount
$1999
Without access to an elevator, our delivery team will not satisfy deliveries above which floor?
3rd
When a driver license scan does not work and a manager override is needed what must you do with the drivers license
- Make a photocopy of the DL
- Write the order number & customer code on the paper
- Scan to email - billing@steinhafels.com & cc:management
Prior to its new name, this mattress company created a cushioning fluid initially called FLOAM
Purple
If your percentage of delivered VIP dollars is greater than 7.25% for the pay period, your total VIP pay out percentage will be this amount…
22% (4% base + 18% bonus)
To avoid a cancellation, a customers product must be scheduled for delivery within this timeframe
30 days
After a customer has fully paid off their financing how long will the account stay open for
36 months
Fine bamboo furniture is the tagline for this company that started in 2004
Greenington
Total company VIP dollars sold in Fiscal 2022 exceeded this amount
$8 Million dollars
If a customer's sale is a combo of a credit card payment and a WF financing payment, any refund would be applied back to which payment method first?
Wells Fargo financing
When opening a new financing account how long must a customer wait before taking possession of any product
3 days
Manwah Holdings is a subsidiary of this other major leather furniture manufacturer
Cheers
Our company VIP margin on VIP is
A) 56% B) 62%
C) 74% D)81%
D - 81%
Scenario: Customer ordered a SPO and it came in damaged. They want a new one made for them that is free of flaws. How would we handle this situation?
We first always start with service on SPO's. The technician will determine if we can fit it or if it will need to be reordered.