FIRE
CALL TAKING
PROCDURES
LAW
POLICIES
100

How do you dispatch a Bomb Threat?

~ Accept Unit Recommendations

~ Hail the Battalion Chief and inquire if call was received

100

What is said when you answer a 911 call?

911 what is the location of your emergency

100

What should all PSTs review at the beginning of their shift to stay informed about potential severe weather and storm development?

The National Weather Service Hazardous Weather Outlook.

100

When hailing a law enforcement unit for a status check, what should the PST say?

“Unit #, status?” or “Units on Street name, status?”

100

This is the title given to someone who is currently in the Public Safety Telecommunicator training program.

PST-T

200

What are the steps you need to follow after fire command calls a code 3?

~ Acknowledge the code 3 request

~ Add Agency Assist(Priority 1) to law context

~ Send manual page to appropriate Active 911 group stating Code 3 was called by _____ Command.

200

When an alarm company calls in what goes in the caller name?

The alarm company name

200

How often are the Nixa, Ozark, and Sparta storm sirens scheduled to be tested each month?

On the second Wednesday of every month at 1000 hours, weather permitting.

200

A law talkgroup has been secured while several units are still assigned to an incident. Should the PST continue conducting routine status checks over that secured talkgroup?  

No. Status checks are suspended when the talkgroup is secured.

200

Employees who work more than 40 hours in a week receive this overtime rate.

1.5 TIMES THEIR REGULAR HOURLY RATE

300

What should the Fire PST do when a fire unit is unavailable for calls?

Place units OOS (Out Of Service)

300

What does CYMBALS stand for?

~Color

~Year

~Make

~Body

~Additional

~License

~State

300

If a PST receives a report of a funnel cloud or tornado from a citizen, what type of call should be created in CAD?

An INFORMATION call for service.

300

How often should initial status checks be conducted for a Priority 1 or Priority 2 law unit that is on scene?

Every 3 minutes.

300

A Public Safety Telecommunicator must enter information into the computer while doing this with the caller.

receiving information from the caller?

400

A fire incident involving an immediate threat to life or significant property loss should normally be processed and dispatched within this amount of time.

60 seconds or less

400

During a bomb threat call, the reporting person is inside the threatened location. What information should the Call Taker initially focus on obtaining before having the person move to a nearby phone?

Only the critical facts relating to the location and the activation time of the device. The caller should then be instructed to use a nearby phone safely and call 911 so additional questions can be asked.

400

During an active weather watch or warning, how should storm-related reports such as road closures, storm damage/debris, or trees down be documented in CAD?

An individual CFS should be created for each report unless it is a duplicate of an existing report.

400

A broadcast was created for a missing child that is autistic, what information do you need to announce?

All information provided in the narrative due to the missing person being a juvenile.

400

Employees must notify a supervisor about an illness or emergency absence no later than this amount of time before their shift starts.

2 HOURS

500

What command must you do when en13 is covering nixa station 1 for a structure fire?

MUU EN13 NI1

500

Someone calls in stating there dog had gotten out, you gather all the information and disconnect the call. 1 hour later the caller calls back in and states they found the dog and they are no longer wanting a response, the call has not been dispatched and is pending still. What command do you use to close the call out?

CC CAN 

500

If a tornado warning affects a city with storm sirens, how long do the sirens run before they are allowed to rest before repeating the activation cycle?

The sirens run for three minutes, followed by a three-minute rest period before repeating.

500

421 calls a code 3, what steps are taken immediatly after code 3 is called?

~ PST will alert tone 4 (3 seconds) on all channels announcing code 3

~ PST will notate code 3 request

~ PST will secure channel in unit details

500

This type of incident may require the Tactical Communications Team because of the need for enhanced communications.

major incident

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