Daily Operations
Forbes Knowledge
Montage Knowledge
Menu Knowledge
Resort Knowledge
100

Where must beverages be poured? 

In the Room 

100

How do we close interactions with a guest?

Polite, appropriate remarks (Have a great day, Enjoy the rest of your day

100

Who is the founder & CEO of Montage? 

Alan Fuerstman

100
What is our IPA On Draft? 

Gold Cliff IPA 

100

What are the hours of beach club

11am - 5pm

200

What questions must we ask at the beginning of a phone call? 

Allergies or dietary restrictions 

200

How many times must we use the guest name

Naturally during conversation

200
What year was Montage Kapalua Bay opened? 

2014

200

What is the dressing on the Farm Fresh Bowl?

Turmeric Citrus Viaigrette 

200

What days is Champagne Hale current available? 

Tuesday & Wednesday 
300

What side of the table should beverages be set? 

Right hand side

300

How often must we pass an amenity?

Amenities are passed every 90 minutes 

300

What are the 4's? 

Stop, Stand, Smile, Salutation 

300

What are the ingredients in the honey yogurt in the tropical fruit? 

Greek yogurt, honey, Pina island oasis 

300

What time does the daily Koi fish feeding start? 

9:30am

400

When must plastic be removed? 

Before entering the room

400

What is the standard delivery time for beverages? 

7 minutes


400

What is the Montage employee slogan

All because of you

400

What are the two sauces on the burger? 

Dijon mayo & bacon jam

400

What are the hours for each meal period in Cane & Canoe? 

Breakfast, 7am-11am & Dinner 5pm-9pm

500

What are the sauce selections for our build your own entrees? 

Lemon Beure Blanc, Chicken Jus, Chimichuri, Red Wine Sauce 

500

In what amount of time must water be delivered 

5 minutes 

500

Please list all of the Montage Values 

Communication, Passion, Respect, Learning, Integrity, Gracious, Humility, & Trust

500

List all the toppings on the Maui Mahi Tacos

Cabbage Slaw, Pico de Gallo, Pickled Onions, Guacamole, & Chipotle-Lime Crema

500

What toppings come on the avocado toast? 

Avocado, cherry tomato's, radishes, pepitas, basil, chili, lime, 8 minute egg 

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