Tools/ supervision
_____ can assist in identifying red flag issues and gaps in performance at an individual, as well as an agency level.
What is Data
Three learning styles
What is Visual, Auditory, & Kinesthetic
How many components are in the ADKAR change model?
What is 5
What is rating scale for PMF?
What is 5 point rating scales
when are unit meetings held
What is at least monthly
Where case accuracy reviews are entered
What is STAR tool
Forming, Storming, Norming, and Performing
What is stages of team development
When following the coaching model, a supervisor’s first step includes the need to: observe, listen, and____
What is the Diagnose
IDP is?
What is Individual Development Plan
What communication is 18% words and 82% vocal quality
What is Telephone communication
should be accessed and reviewed by a supervisor when completing every Case Accuracy Review
What is Interfaces, Case Notes, and Correspondence?
Right Skill Set
Ground Rules & Expectations
Trust
Frequent & Clear Communication
What is the Steps to Creating a Successful Team
Messenger, Change Agent, Burnout Prevention Specialist, Coach, Trainer, and Mentor
What are roles of supervisor
Performance Management Process?
What is Expectation, Coaching, & Review
Loss, Neutral Zone, and New Beginnings are?
What are the three stages of transition
The following groups are considered?
Quality Control (QC)
Quality Assurance (QA)
Field Program Specialist (FPS)
Case Record Review Team (CRRT)
What is Quality Operations
Three ways of viewing people
What is Objects, Recipients, Resources
Stay curious
Believe in the coachee
Dance in the moment
Ask great questions
Listen Deeply
Withhold judgement
provoke deeper thinking
What is foundational coaching skills
What should be in productivity file and documented
What is individual monthly conferences
The following are:
Encoding
Channel
Decoding
Receiver/Feedback
What is Communication Process
The following are some ____ skills
Give Full attention
listen instead of preparing to speak,
seek first to understand, then to be understood
What is active listening
Participative Leadership, Shared Responsibility, Common Purpose, Clear & High Communication, Not Threatened by Change, Clear Focus, Maximizes the Talents of the Team, Rapid Response
What is Eight Characteristics of a Successful Team
Confirm Understanding & Assign are examples of
What is six steps of delegation
The following 5 components are?
Specific, Measurable Attainable, Relevant, Timebound
What are SMART goals
Administrative Function
Supportive Function
Educative Function
What is Kadushin's Framework?