WCCS
More WCCS
Even More WCCS
100
Analytical, Driver, Amiable, and Expressive.
What are the 4 Basic Social Styles?
100
This social style works fast alone, is results oriented, and wants action/change.
What is the "Driver" social style?
100
This social style promotes ideas, expects freedom, and works fast and with others.
What is the "Expressive" social style?
200
Empathy and Selective Agreement are two ways of this.
What are the two ways of comforting a customer?
200
Arizona became a state in _________ year.
What is 1912 - (February 14th, 1912)?
200
This social style wants high standards, is logic oriented, and works alone.
What is the "Analytical" social style?
300
Comforting the customer helps build _______.
What is rapport?
300
This is the first step in responding to a customer's human needs.
What is "Comforting".
300
Name Taylor Swift's new album.
What is "Reputation"?
400
Calm yourself (deep breaths), ask open ended questions, use positive language.
What are techniques to defusing anger?
400
These type of questions are best to ask an "Expressive" social style person.
What are close ended questions?
400
These are the 3 levels of listening.
What is Active, Selective and Passive?
500
Don't interrupt your customer, summarize frequently, respond to the caller's needs. These are all part of what?
What is content listening?
500
These are 3 ways to overcome barriers of active listening.
What are: taking notes, content listening, and acknowledging/agreeing statements?
500
This social style wants security, is relationship oriented, and works carefully with others.
What is the "Amiable" social style?
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