Mentor Documents
Considered to be our landing page
What is Medicaid Calls Document Index
Helps me locate a doctor
What is PFP and PAAG
Humana ID, DOB, Zip code
What is authentication
DCBS
What is 1-800-635-2570
What is the plan type for KY and SC we service
MCD- Medicaid
The Health Insurance Portability and Accountability Act (HIPAA) addresses the use and disclosure of individuals' protected health information (PHI).
What is HIPAA Overview
Our resource system/dictionary
What is Mentor
I need to update my physician
What is PCP change
Provider about a claim
What is 1-866-432-0001 / 1390036
Unknown caller- they hung up
What is a GHOST call
Requested only by Providers and has to be medically necessary
What is Medical Authorizations and Referrals Overview Medicaid
Used to send a message to care manager
What is CGX
Name the supervisor of department
Who is Nina, Tinasha and Pearl
Update my DOB - SC
I am waiting on my reward card
What is go365 or could be Duals
What is Expanded and Reimbursable Benefits Medicaid and MMP Overview
used to look up KY members Medicaid on a state site
what is Kymmis
I have an issue with who pays first
What is Other Insurance (COB)
I need a care manager
What is 1-888-285-1121
Quote benefits
What is Debut
I need a translator
What is Interpretation Services Translation Assistance and Leader Escalation Procedures
What is CRM
each call should have at least one
What is interaction and Quickstart
Pharmacy KY
Medimpact- 800-210-7628
Document used to view why claim is denied
What is MTV and CAS EX Codes Guide