This bonus can earn you anywhere from $150-$450 each month?
What is the Capture Bonus?
100
Up to 1.5 of these can be earned per shift.
What is Attendance/Punctuality Point?
100
This ST Maine TM has been to Cancun 9 different times.
Who is Sarah Pritt?
100
This is the % of our callers who pick up the reservations we book.
What is Closure?
100
The customer is already in the rental and they have a flat tire. This is the department that they should be transferred to.
What is Roadside?
200
Team Members are elligible for this after 6 months of employment, and will be based on 3 month performance numbers on CCWeb.
What is First Performance Increase?
200
Once this amount of points are reached, a team member is not eligible for bonuses.
What is 5.5 points?
200
This ST Maine TM played College Baseball.
Who is Jon Manson?
200
We want each of our customers to give us a "5" for this survey.
What is SQI?
200
WFM stands for... (The department you call for tech issues, call ins, etc.)
What is Work Force Management?
300
This bonus is worth $150 when the following qualifiers are met: 5.5 points or less, 1,350 calls, SA 92%, SQI 83%, Closure in top 90%, active employee when bonus is paid.
What is Individual Qualifier Bonus?
300
These days should be saved for emergencies and only 7 of them are issued per year on an anniversary.
What is Choice Time Days?
300
This ST Maine TM was a DJ at a college radio station.
Who is Ryan Nyburg
300
This is the score represents your SEE form accuracy.
What is QA score?
300
In the event of the death of an immediate family member, this is the person that you will call.
What is your Team Manager?
400
$2 per hour is awarded for qualifying team members of the team who comes in this place for Team Rankings?
What is First Place in Department Team Rankings?
400
This is a 15 minute block of time that is to be used only in emergencies. Exceeding this could result in a 1/2 point.
What is Grace Period?
400
This ST Maine TM says their favorite spectator sport is sumo wrestling
Who is Cindi Chandler?
400
This charges the branch that the caller is planning to rent from and is replacing AHT in the team rankings.
What is Billable %?
400
The customer returned the Alamo rental, but they were overcharged for their bill? Who do they get transferred to?
What is Customer Care?
500
This quarterly number determines order in HOL bids, Schedule Bids, and the top 25 can make their own schedule.
What is Individual Rankings?
500
This is earned after your 90 day anniversary, and is an unpaid day, which will not earn a point for using when planed in advance.
What is Benefit Day?
500
This ST Maine TM was at Ozzy Smith's induction into the Baseball Hall of Fame.
Who is Julie Allen?
500
This is the percentage of the calls that were taken in a month that resulted in a reservation.
What is Capture
500
The customer has a reservation with a Home City Enterprise branch, but the branch doesn't have any cars. They want to make a complaint, so who do you transfer them to?